Address
Form of workTHE OPPORTUNITY:
We are seeking a talented Fraud Detection Agent I to assist cardholders by verifying activity on their debit or credit card while identifying and reporting potential fraud trends and patterns to minimize potential losses. In addition the Fraud Detection Agent I will be accountable for meeting performance targets and necessary requirements for agent advancement via career path.
We are looking to fill the following schedules:
WHAT YOU CAN LOOK FORWARD TO:
WHAT YOU'LL NEED TO SUCCEED:
REQUIRED EDUCATION and EXPERIENCE:
#Joinourteam
THE PERKS
We are seeking a talented Fraud Detection Agent I to assist cardholders by verifying activity on their debit or credit card while identifying and reporting potential fraud trends and patterns to minimize potential losses. In addition the Fraud Detection Agent I will be accountable for meeting performance targets and necessary requirements for agent advancement via career path.
We are looking to fill the following schedules:
- 12:30pm-9:00pm - Sunday-Thursday
- 12:30pm-9:00pm - Tuesday-Saturday
- 7:00am-5:30pm - Monday, Tuesday, Friday, and Saturday
WHAT YOU CAN LOOK FORWARD TO:
- Takes incoming calls from members to verify transactions. Navigates tools and resources to properly address member inquiries.
- Maintains high level of service with members and meets performance targets.
- Maintains composure and demonstrate a calm, professional position while adapting to difficult situations.
- Develops and maintains productive working relationships with team members.
- Promotes and maintains a positive, professional image of Co-ops Contact Centers.
- Participates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge.
- Regular and reliable attendance.
- Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.
- Actively supports our Co-op culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.
WHAT YOU'LL NEED TO SUCCEED:
- Knowledge of the Fiserv and/or FIS applications.
- Knowledge of Phone System (Finesse and Calabrio).
- Strong interpersonal communication skills.
- Strong problem solving skills.
- Ability to identify fraud patterns.
- Ability to resolve complex issues with limited supervision.
- Detail Oriented.
- Strong time management skills.
REQUIRED EDUCATION and EXPERIENCE:
- High school diploma or equivalent
- 1-2 years of Customer Service experience in an office or contact center environment.
#Joinourteam
THE PERKS
- Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.
- Great Work/Life Benefits - Paid Time Off (PTO), Maternity, Parental, Family Care, Adoption Leave Programs, Community Volunteer Time Off, and 12 Paid Holidays.
- Health benefits - medical, dental, & vision plus wellness programs and gym reimbursements.
- 401K with generous company match.
- Tuition reimbursement.
- Engagement Resource Groups - Women in Tech, Pride Alliance, Black Financial Technology Professionals, Veterans, and more to come.
