Fraud Customer Escalation Group Manager - Svp

The Fraud Risk Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
Responsibilities:

• Leads and provide subject matter expertise over advanced analytic projects for fraud detection analytics using multivariate statistical approaches, such as using decision trees to develop and optimize detection rules, design processes and computer codes to simulate and evaluate performance of the detection strategies. Based on the analytic output design, modify risk mitigation strategies that can be deployed in the fraud detection system.
• Provides subject matter expertise including mathematical risk modeling on developing the Independent Fraud Risk Team's Fraud Risk Assessment application (proprietary software).
• Provides business and functional requirements, approves of the development document, conduct user tests, and educates the application's users.
• Designs and calibrates the company's quantitative and qualitative Fraud Risk Appetite Framework.
• Provides specialized analytics and management insights to the fraud risk senior management on policy compliance and aggregated risk measurement.
• Develops and adopts a Statistical Forecasting framework for extrapolating Fraud Losses for annual business planning purposes.
• Provides Analytic subject matter expertise for Fraud Quality Assurance Reviews.
• Provides expertise in fraud modeling and conduct technical validations for Fraud Models.
• Develops and hosts analytic trainings for the company's fraud managers and analysts.
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years relevant experience
• Predictive modeling, including decision tree modeling and integration into business strategies
• Statistical analysis using SAS programming software

Education:

• Bachelor's/University degree, Master's degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group:
Risk Management
Job Family:
Fraud Risk
Time Type:
Full time
Primary Location:
Tampa Florida United States
Primary Location Salary Range:
$130,880.00 - $196,320.00
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