Card Services Coordinator

Balcones HQ - 11149 Research Blvd., Austin, TX. 78759

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Austin Telco is looking for exceptional individuals with a passion to help build a better future for the communities we serve and for themselves as career-oriented people. These individuals need to have strong values, a willingness to set goals and achieve them, and a desire to build themselves up, as well as the community they call home.

At ATFCU, we offer competitive pay and benefits including a defined benefit plan that you are automatically enrolled in once you're hired. Along with vacation buyback for qualifying employees, 401(k), and holiday pay for federal holidays, the benefits just keep stacking up!

SCHEDULE: Full time employees must be available to work full time hours Monday through Friday and Saturdays as scheduled.

SUMMARY: The Card Services Coordinator will handle phone inquiries and help Credit Union staff investigate debit or credit card related inquiries. They will intake, investigate and credit fraud and dispute claims as it relates to Visa card transactions. They will also assist the Bookkeeping Department which includes processing wire transfers, ACH transactions and share drafts. Operates computer and peripheral equipment to process debit/credit data and maintenance by performing the following duties:

· Handling phone inquiries regarding ATM/VCC and other related bookkeeping questions

· Researching problems members have with the ATMs and debit/credit cards

· Processing new debit/credit cards into computer and updating as needed

· Processing NSF debit/credit cards and exceptions

· Investigates fraud claims, issues credits and provides required dispute notices

· Responsible for pursuing chargeback recoveries

· Handling phone inquiries regarding debit/credit cards and other bookkeeping questions

· Handling debit/credit card disputes

· Processing incoming and outgoing wires

· Verifies pending outgoing wires

· Manages VCC paperwork file retention in Synergy

· Assisting members and staff with VISA Card related questions/issues

· Handling the expedited mailing of new debit/credit cards

· Logging and managing returned debit/credit cards

· Responsible for utilizing VISA Fraud Prevention/Data Tracking tools

· Assisting ACH Coordinator or Share Draft Coordinator when needed

· Actively involved in identifying potential fraud

· Responsible for ATM service calls

· Staying up-to-date with Visa rules and regulation changes

· Understanding VDPS outside view software

· Handling photocopies/charge-backs for credit/debit transactions

· Staying up-to-date with new VISA products/tools being offered

· Viewing daily reports related to card limits and AP Batch files

· Managing VISA blocks and configuration settings

· Communicating directly with VISA DPS/Falcon on behalf of credit union

· Provides updated training tools for ATFCU staff as needed

· Posting and researching ATM/Visa adjustments, both from members and the ATM/Visa adjustment board

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: High school diploma and one-year related experience and/or training. Accounting and Teller experience highly preferred.

Good credit standing is also required and will be verified during pre-employment stage. Once a contingent job offer is made, a criminal background check will be completed.

Benefits include paid holidays, 401(k) and defined benefit (pension) plan, business casual dress code, medical, dental, and vision insurance, long and short-term disability, paid vacation and sick leave, and more!

Austin Telco Federal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.