FP Movement Captain

OVERVIEW

The FP Movement Captain contributes to driving sales through supporting the leadership team in elevating the customer experience and establishing lasting connections with customers. Responsible for styling, Movement outfitting education, creating a unique store experience, while maintaining all store operations and goals. This can be a part-time or full-time role.

RESPONSIBILITIES

Brand Experience

• Acts as a brand representative reflective of the company values; drives the store experience on the sales floor through an energized pace. Partners with the store leadership team on the creation of an engaging experience that appeals to the FP Movement customer
• Initiates conversation and interacts with the customer in every zone in a personalized, genuine way; connects with the customer on shared passions of wellness, fitness, and an active lifestyle. Cultivates customer relationships to build a client base
• Actively shares details to promote FP Movement events, as well as drive engagement and participation; supports the execution of events in collaboration with fitness and wellness partners
• Utilizes technology to be well-informed on events and special offers in store and online to enhance the customer experience with an omni perspective

Team Management + Leadership

• Contributes to an inclusive and people-first philosophy by being positive, respectful and helpful to others
• Collaborates with peers and leadership, sharing ideas with the team and actively participating in daily meetings, store initiatives, and brand focuses
• Takes initiative to gain expertise on product and shares knowledge regarding fit, fabrication, and styling to inspire the customer
• Partners with store team to lead service strategies to fuel a collaborative selling environment and also meet personal sales goals
• Leads by example in relationship building, styling, and networking with customers

Visual + Business Operations

• Maintains FP Movement's visual and operational standards while keeping the focus on the customer
• Supports the shipment process to gain awareness of product including what’s new and what’s reship
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Supports an inclusive and people-first philosophy; cultivates productive partnerships with store leadership and team that contributes to a collaborative, customer-centric environment
• Fosters ongoing relationships with clients through outreach & networking, appointment generation, service follow-up, and engagement through community events
• Provides insights into shopping trends and customer feedback and communicates to Store Brand Leader  and Home Office partners; when applicable, participates within company and district forums through sharing store specific scenarios          and ideas

QUALIFICATIONS

• Passion for FP Movement and/or connection to the local fitness community
• Experience in customer service
• Experience being a team player, while also being a leader
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Wage Transparency: To view information related to various state-specific wage transparency laws, click here. Please also note, if a full-time role is eligible to participate in the Company’s Monthly Store Incentive bonus program, this may result in bringing the total compensation to a higher range.  

Benefits + Perks: We offer one of the best and most comprehensive wellness benefits in the retail industry, click here to learn more. 

Los Angeles City applicants click here and San Francisco applicants click here to view Fair Chance Ordinance. 

Urban Outfitters, Inc. celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.