Food & Beverage Foh Supervisor

• Assists in hiring and training, and responsible for motivating, evaluating, and supervising staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives. 
• Assisting in managing overall Food & Beverage preparations creating a differentiated service experience and ensuring optimum performance of all
• Indirectly responsible for maintaining back of house operations with all set culinary and operational standards and specifications and share responsibility of overall outlet budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions
• Achieving desired results through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high quality service. Then, monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result
• Responds to guest needs and reports problems to Manager
• Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe)
• Ensuring regulatory, internal controls and policy and procedure compliance
• Establishing and implementing sequence of service to ensure consistent high quality service standards are maintained
• Assisting with management accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation
• Scheduling (planning, assigning and directing work) to meet business demands to ensure optimal operations and customer satisfaction during all business hours
• Act as a role model to other employees and always presents oneself as a credit to Company and encourages others to do the same
• Maintains strict confidentiality in all departmental and company matters. 
• This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch,

QUALIFICATION REQUIREMENTS

• High School Diploma or GED; or two years previous customer service experience; or combination of education and experience. Five years’ experience in Food & Beverage preferred, but not required
• Previous experience in Food & Beverage desired, but not required.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must be proficient in Microsoft Outlook programs.
• Must have knowledge of kitchen/restaurant sanitation, operation and maintenance of equipment.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.

SUPERVISORY RESPONSIBILITIES

• Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.

• Manages work procedures and expedites workflow.

• Provides coaching and counseling to team members.

LANGUAGE SKILLS

• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

REASONING ABILITY

• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

• Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
• Must obtain a First Aid/AED certification. Must successfully complete TIPS training.
• Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
• The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderate to loud.

Employee could be exposed to an environment containing unrestricted second hand tobacco smoke. 

• Providing fast, friendly, professional service to racino guests, beverage servers and bartenders.
• Resolve customer service issues as quickly and efficiently as possible while maintaining company policy.
• Must present a well-groomed appearance.
• Must be able to use and control various mechanical equipment.
• Performing duties with a sense of urgency.
• Other duties, as needed

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Equal Opportunity Employer