Floor Staff - HP

The Fitness Floor staff plays a key role in providing a positive and supportive environment for members, guests, and fellow staff. In this visible position the Fitness Floor Staff meet members on a day-in-day-out basis. The incumbent must be flexible and have the ability to establish positive relationships with both members and staff. Must ensure that members have a safe, effective, and satisfying workout. Staff is successful when they increase member engagement and encourage our members to participate in our programs.

OUR CULTURE:

At the YMCA of Montclair, we strive to be the Employer of Choice, provide World-Class Service, and be the Charity of Choice. Our goal is to be a place where employees are empowered and excited to come to work. All staff ensure that members experience customer centric, individual attention each day. We strive to be the preferred partner collaborating with others, identifying, and meeting our community needs.

ESSENTIAL FUNCTIONS:

• Through eye contact, body language, voice and general presence, the Floor Staff must always communicate accessibility to members, by circulating through the rooms, making eye contact, and introducing themselves to members and learning members’ names. (No cell phones, reading, sitting, eating, or socializing in the fitness centers.)
• Conduct Fitness Center Orientations, consistent with the Health and Wellness Department training design. This involves teaching members how to implement a basic personal exercise program, using YMCA equipment and facilities. This also includes having full knowledge of Antitax and the ability to successfully enroll a member in the system including providing the required fitness testing and follow up with members after initial orientation.
• Promote member interaction while providing a supportive and encouraging atmosphere, by assisting members with their health and fitness goals. Demonstrate for members the proper technique of how to use the wellness center equipment.
• Address questions and needs of the members. If Floor Staff are unaware of the answer, they will report to the appropriate staff, and learn the answer.
• Periodically tour all exercise rooms.
• Enforce all posted rules.
• Must be able to promote healthy living while remaining responsive to members’ needs and concerns, by providing an environment conducive to member satisfaction and retention.
• Floor Staff will direct members with any special medical limitations or concerns to the Health and Wellness Director.
• Safeguards any malfunctioning fitness equipment with an "out of order" sign and records updates in maintenance log and on checklist to be completed at end of shift.
• Supervise member's behavior and exhibit patience and tact while ensuring adherence to member code of conduct and Fitness Center rules and procedures, (in particular the 30-minute time limit on cardio equipment when others are waiting).
• Maintains neat and orderly fitness facilities, (plates are racked, magazines stacked, old papers thrown out, floor is clear, equipment is wiped clean, etc.) This includes completion of a checklist by the end of the shift which must be left in the Health and Wellness Director’s mailbox.
• Always is well groomed and presentable, wearing an appropriate YMCA staff shirt and I.D.
• Responsible for securing another Fitness Center Floor staff substitute when unable to work scheduled shift, and effectively communicating the substitution to both the substitute and Health and Wellness Director.
• Accepts other assignment as requested by the Health and Wellness Director.
• Manages radio station/TV stations and volume level, (when in doubt or challenged by a member, turn the radio volume down).
• Practices risk management by anticipating potential safety hazards and taking appropriate action to reduce or eliminate the risk while reacting quickly and effectively to any emergency, (this may involve initiating a "Code Blue").
• Record incident/accident reports according to the YMCA policies and procedures.
• Promotes any special fitness programs/incentives etc. that the department is running and has full knowledge of the programs including the ability to answer any related questions.
• Promotes a fitness environment that is friendly, welcoming, and conducive to member retention.
• Conduct personal and professional behavior in a manner consistent with the best interest of the Association, so as not to bring discredit to the Association.
• Anticipates and or quickly reacts to member conflicts and takes appropriate corrective action. (Example: manages the waiting list for the cardio machine, clarifying how much time is left for existing users to assist members who are waiting).
• Participate in appropriate staff meetings and training activities and maintain CPR/ First Aid Certification.
• Follows hand scan procedures and is accurate in recording work hours.
• Provide high quality customer service to all members and is able and willing to conduct YMCA tours to new or prospective members.
• Assist with the emergency evacuation of the building and other special situation tasks, as needed.
• The effectiveness of this position should be observable and measured by membership satisfaction surveys and evaluations, both formal and casual.
• Adheres to policies related to boundaries with members, volunteers, staff, and participants.
• Attends required Abuse Risk Management training and adhere to procedures related to managing high-risk activities and supervising members and participants.
• Reports suspicious or inappropriate behaviors and policy violations and follow mandated abuse reporting procedures.
• Ensures unused rooms and closets remain locked; routinely monitors high-risk locations (locker rooms and restrooms, etc.).

LEADERSHIP COMPETENCIES:

• Emotional Maturity
• Communication
• Critical Thinking and Decision Making

QUALIFICATIONS:

• Must have a working knowledge of the proper use of all YMCA of Montclair fitness equipment and ability to instruct members on fitness program development, implementation, progression, proper form and technique, exercise science knowledge, and high standards of safety, based on YMCA training principles. Floor Staff need to have a positive, upbeat attitude, and strong member service skills, with the ability to relate effectively with a diverse population.
• Must have a CPR/AED and First Aid Certification OR get certified within 90 days of employment.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This work requires the following physical activities: climbing, bending, stooping, kneeling, twisting, reaching, sitting, standing, walking, lifting, finger dexterity, grasping, repetitive motions, talking, hearing, visual acuity, and swimming. The work is performed primarily indoors. Must be able to lift 50lbs.

COMPANY BENEFITS:

Benefits include complimentary YMCA membership; accrued PTO; enrollment in the Y’s retirement program (must complete 1000 hours within 2 years of service) with 12% of salary contributed by the Y; a rewarding career with professional growth and advancement opportunities; a challenging and fun work environment with creative and talented individuals.

HOURLY PAY RATE: Up to $15.13

WORK SCHEDULE:

• Evening Shifts: Monday to Friday
• Weekend Shifts: Saturdays and Sundays