Float Pool--Unit Clerk

Organization:

SDMC-Sutter Delta Medical Center

Position Overview:

The Float Pool Secretary functions as an integral member of the patient care team under the direction of the Charge Nurse and the supervision of the Clinical Operations Supervisor and Mnagaer. S/he provides secretarial and clerical support to ensure continuity of care for all patients cared for on the unit .The staff member in this position must demonstrate a high degree of professionalism and customer service skills at all time.

Job Description:

These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).
JOB ACCOUNTABILITIES

• Coordinates daily activities under the direction of the Charge Nurse, Clinical Operations Supervisor, and Manager
• Directs and coordinates the flow and timing of patient care activities & procedures at the Control Desk. Answers telephones, communicates information, takes messages and directs call appropriately.
• Demonstrates exceptional phone etiquette at all times.
• Processes add-on cases, cancellations, move-ups and delays according to protocols. Notifies appropriate staff and departments of pertinent scheduling information.
• Updates patient information in the electronic patient tracking system in a timely manner, per guidelines. Locates patient information as needed: X-Ray reports, EKG's, H&P's, lab results, etc.
• Uses computer program for patient inquiry, test result retrieval, and ordering services for patient care.
• Promotes and maintains a professional and efficient environment at the Control Desk.
• Organizes and maintains an appropriate inventory of office supplies, forms and equipment.
• Sorts and delivers mailto appropriate areas within the department. Ensures Control Desk is staffed appropriately, t all times.
• Acts as unit receptionist, handling inquiries from patients, families/friends, physicians and other staff. Keeps Control Desk area organized, neat and quiet.
• Provides resource and support to staff and physicians in locating policies and procedures. Anticipates needs of unit,within scope of responsibility.
• Ensures unit office equipment is maintained in good working order. Contacts appropriate person(s) for repairs in a timely manner.
• Provides secretarial/clerical support for the department as requested (including data entry).
• Keyboarding is accurate,precise and at minimum of 35 words per minute. Spelling is accurate.
• When doing data entry, ensures all required information is accurate and timely.
• Communicates clearly and effectively, orally and in writing, at alltimes.
• Is polite, courteous and respectful at all times.
• Communicates in a timely manner with co-workers and management about job-related issues/reports.
• Shares and collects information accurately and in a timely manner.
• Reports off to relief staff when taking breaks or leaving the immediate work area. Promotes a cooperative working relationship by facilitating and enhancing communication, displaying honesty, respect and sensitivity to cultural differences.
• Expresses and accepts feedback in a professional manner.

EDUCATION

• Equivalent experience will be accepted in lieu of the required degree or diploma.
• HS Diploma or equivalent education/experience
• Associate's: Business College or AA degree preferred

PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN:

• Minimum (recent) 6 months pertinent experience in an acute-care hospital setting.

SKILLS AND KNOWLEDGE

• Medical terminology
• Thorough understanding of surgical and procedural terminology Windows-based computer applications
• Keyboard skills - typing @ 35 wpm
• Computerized scheduling system
• Microsoft Office (Excel,Word, Outlook)
• Excellent communication skills and phone etiquette
• Ability to spell accurately
• Ability to work cooperatively with others and adjust to changing work situations.
• Ability to communicate clearly and effectively, orally and in writing, in English.
• Strong ability to handle detail-oriented work, organize, prioritize and make decisions within defined boundaries and using appropriate resources as needed.

Job Shift:

Evenings

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Variable

Weekend Requirements:

Every other Weekend

Benefits:

Yes

Unions:

Yes

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Number of Openings:

1

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $27.21 to $34.16 / hour