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Responsible for reconfirmations of hotel and travel accommodations for Crewmembers and provides support to the Scheduling department.
Responsibilities
Qualifications
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
To view our Pay Transparency Statement, please click here: Pay Transparency Statement
"Know Your Rights: Workplace Discrimination is Illegal" Poster
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Responsible for reconfirmations of hotel and travel accommodations for Crewmembers and provides support to the Scheduling department.
Responsibilities
- Monitor daily operational flight activities.
- Ensure Ground Transportation and Hotels are booked, confirmed, and reconfirmed, based on rolling schedule
- Implement corrective action, as necessary, if ground transportation fails to show or flights are on a rolling delay
- Communicate information about transportation or hotel reservation changes to affected stations, vendors, and departments within the GCC and Hotel Connections
- Serve as a liaison between the Manager on Duty (MOD), Crew Scheduling, and the Travel and Hotel departments
- Handle high volume of communications, i.e., phone and email traffic, while providing professional customer service
Qualifications
- College degree preferred
- Hospitality / Customer Service experience preferred
- Exceptional customer service
- Ability to work in a face paced environment
- Maintain a professional, positive, and approachable manner
- Ability to prioritize workload while handling multiple tasks
- Strong computer skills
- Ability to build relationships internally and externally
- Collaborative team player
- Punctuality and accountability required
- Attention to detail
- Must be willing and able to work within a 24-hour operations environment (weekends/holidays)
The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.
To view our Pay Transparency Statement, please click here: Pay Transparency Statement
"Know Your Rights: Workplace Discrimination is Illegal" Poster
The "EEO Is The Law" Poster
