Address
Form of workJob Number 23072543
Job Category Administrative
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
This is a temporary position.
Above Property Rooms Controller is a Remote Position that completes front desk checklist tasks on behalf of a portfolio of hotels.
Education and Experience
• 2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; or experience in the revenue management, sales and marketing, operations or related professional area.
OR
• 4-year bachelor's degree in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; experience in the revenue management, sales and marketing, operations or related professional area.
CORE WORK ACTIVITIES
Build Successful Relationships
• Communicate daily with hotel teams to understand needs of hotel.
• Participate in a weekly or daily stand up with hotel, based on service tier, to review priority tasks and/or upcoming events.
• Develops and manages internal key stakeholder relationships in a proactive manner.
• Acts as a liaison, when necessary, between property and regional/corporate systems support.
Organize and Coordinate Pre-Arrival Planning
• Run the GPS report and identify Bonvoy preferences/personalized information/special occasions/redemption stays.
• Review Arrivals Dashboard in GXP for today +2 days and block reservations with special request codes.
• Follow guidelines from property leadership to determine blocking process for Elite/notable/VIP guests.
• Send Pre- Arrival Emails
• Communicate to property when blocking is complete
Execute Digital Guest Experiences
• Process Mobile Check-in and Mobile Key requests
• Process Mobile Chat
• Dispatch chat requests
Review Room Availability
• Oversold Nights
• Out of Order Rooms
Resolve and/or escalate Customer Care Cases
• Review negative cases report in GXP
• Block rooms for guests on the Negative Cases Report and ensure room is inspected prior to arrival to avoid additional opportunities.
Additional Responsibilities
• Perform additional duties as assigned.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
Job Category Administrative
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
This is a temporary position.
Above Property Rooms Controller is a Remote Position that completes front desk checklist tasks on behalf of a portfolio of hotels.
Education and Experience
• 2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; or experience in the revenue management, sales and marketing, operations or related professional area.
OR
• 4-year bachelor's degree in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; experience in the revenue management, sales and marketing, operations or related professional area.
CORE WORK ACTIVITIES
Build Successful Relationships
• Communicate daily with hotel teams to understand needs of hotel.
• Participate in a weekly or daily stand up with hotel, based on service tier, to review priority tasks and/or upcoming events.
• Develops and manages internal key stakeholder relationships in a proactive manner.
• Acts as a liaison, when necessary, between property and regional/corporate systems support.
Organize and Coordinate Pre-Arrival Planning
• Run the GPS report and identify Bonvoy preferences/personalized information/special occasions/redemption stays.
• Review Arrivals Dashboard in GXP for today +2 days and block reservations with special request codes.
• Follow guidelines from property leadership to determine blocking process for Elite/notable/VIP guests.
• Send Pre- Arrival Emails
• Communicate to property when blocking is complete
Execute Digital Guest Experiences
• Process Mobile Check-in and Mobile Key requests
• Process Mobile Chat
• Dispatch chat requests
Review Room Availability
• Oversold Nights
• Out of Order Rooms
Resolve and/or escalate Customer Care Cases
• Review negative cases report in GXP
• Block rooms for guests on the Negative Cases Report and ensure room is inspected prior to arrival to avoid additional opportunities.
Additional Responsibilities
• Perform additional duties as assigned.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
