Fleet Support Specialist, Electric Vehicles

Schedule: Monday-Friday will Require Weekend availability (one weekend day may be required )

Shift: 11:00am-7:00pm
POSITION OVERVIEW

The Fleet Support Associate helps to support scheduling, metrics, documentation, and dashboard updates of our vehicle fleet. Aids in tracking current/historical fleet health and keeps constant situational awareness of the fleet status. Stays close to fleet repairs and helps to ensure appropriate repair time is requested. Works closely with cross-functional teams to ensure the smooth handoff of hardware and software from development to operations. Supports Fleet PMs with meeting high-level targets. Travel may be required throughout our locations. Requires working in the repair shop alongside the technicians, technician leads, engineers, cross functional team members.

RESPONSIBILITIES

• Work with scheduling team to book repairs/obtain time on vehicles
• Review open vehicle issues and generate actions
• Monitor and update fleet health
• Ensures accurate record keeping/historical vehicle health and repair data
• Identify and support in the development of technical documentation
• Support the development of daily-weekly-monthly-quarterly reporting
• Close the loop on repair feedback to drive product improvements
• Provide assistance to the PMs
• Performs Quality Inspection of Repair Orders
• Supports in Ordering parts/ensures parts availability for repairs
• Interfaces with many teams at company

Requirements

QUALIFICATIONS::

• 1-2 years of experience in a rapid-paced service environment
• Bachelor's Degree or equivalent experience preferred
• Willing to travel as needed 50% of the time
• Familiarity with Automotive repair processes/fundamentals
• Team player

PREFERRED QUALIFICATIONS:

• Proficiency in Jira/Confluence
• Familiar with MS Office/Google Suites
• Automotive Service Environment Exposure/Experience helpful
• Ability to multi-task and manage multiple projects and deliverables
• Rapid communication and response via multiple modes of communication

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Retirement Plan (401k, IRA)