Fleet Shop Lead

H-E-B's Transportation Fleet is proof of our excellence in logistics: our Drivers and Support teams ensure 475 tractors and 3,530 trailers move over 73 million miles every year to ensure our Customers get the products they want in the manner they want to shop, pay for, and receive them.
As a Shop Lead (Auto-Fleet-Parkway), you'll assign work to Technicians at all levels. You'll mentor and train and ensure high-quality customer service.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE... customer service skills?
HEAD FOR BUSINESS... mechanical expertise?
PASSION FOR RESULTS... drive to manage multiple priorities while mentoring and assigning work to others?
What is the work?
Management (Lead duties) / Mechanics / Training:

• Oversees job duties of all Technician levels
• Opens / closes repair orders and issues jobs to techs as needed
• Explains / aids / prioritizes equipment failure and failure analysis (including break downs)
• Controls flow of inoperative and repaired equipment
• Oversees shop operation in the absence of Supervisor
• Issue POs to outside vendors
• Mentors / trains lower-level Technicians
• Designs / implements preventative maintenance schedules
• Assists in auditing overall work completed in the shop for quality workmanship; provides feedback to Technicians
• Ensures appropriate resources are available to meet customer demands
• Provides / ensures a high-quality customer service experience
• Recommends appropriate changes to internal process

What is your background?

• 3+ years of industry-related experience
• Extensive experience in mechanical work
• Experience in leadership
• Current Texas driver's license / CDL if applicable

Do you have what it takes to be a fit as a Fleet Shop Lead (Auto-Fleet-Parkway)?

• Working knowledge of safety programs
• Strong customer service skills
• Ability to diagnose mechanical problems

Can you...

• Lift 100 lbs and carry a distance of 5 feet
• Work sitting, standing, stooping, bending, or in a prone position
• Work with hands over head
• Climb and work from a ladder

10-2011