Fitness Network Support

American Specialty Health Incorporated is seeking a Retention Specialist to join our Fitness Network Management (FNM) department. This position will assist in fitness center outreach and rate resolution, as necessary.

Remote Worker Considerations:

Candidates who are selected for this position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This remote/WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed).  

Responsibilities

• Fitness Center retention and rate revision outreach.

• Provide follow-up to assigned rate revisions and collect fitness center data and report accurate information.

• Provide follow-up to assigned fitness center resignations.

• Maintains confidentiality of all fitness related records and files.

• Processes outreach requests to fitness centers and key decision makers within specified turnaround times in support of Manager’s expectations.

• Interacts with individual fitness center to support retention initiatives.

• Documents activity using the appropriate systems within CRM as needed.

• Processes requests within specified turnaround times in support of Manager’s expectations.

• Maintains working knowledge of PROMIS and business processes related to database maintenance including CRM.

• Renegotiates fitness center reimbursement rates with fitness centers and assists with the analysis of rate increases from contracted fitness centers.

• Participates in formal/informal training and team meetings and supports department by assisting on other special projects as directed.

Qualifications

• Associate degree or equivalent experience preferred. If equivalent experience, high school diploma required. 

• Minimum 2 years’ experience in customer service, resolving complex issues.

• Excellent computer skills to include Word, Outlook and Excel.

• Ability to work independently.

• Demonstrated ability to multitask and handle simultaneous requests requiring action from multiple sources (i.e. telephone, e-mail, direct interaction, etc.).

• Must be flexible and be willing to perform wide range of responsibilities to meet departmental or company goals.

Core Competencies

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.

• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.

• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.

• Ability to effectively organize, prioritize, multi-task and manage time.

• Demonstrated accuracy and productivity in a changing environment with constant interruptions.

• Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.

• Ability to exercise strict confidentiality in all matters.

Mobility

Primarily sedentary, able to sit for long periods of time. 

Physical Requirements

Ability to speak, see and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs.

Environmental Conditions

Work-from-home (WFH) environment.

American Specialty Health is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. 

Please view Equal Employment Opportunity Posters provided by OFCCP here.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.

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