Fitness Front Desk

JOB DESCRIPTION

The sales/operations support team plays a very integral and critical role at Burn Boot Camp. This is the first person our members see when they walk in the door and provide our clients first impression. They are responsible for working with the team to maximize the client experience and facilitating day-to-day activities. They also work with the team to maximize category sales and the growth of our member base. There is a strong focus on running the “front of house” operations and fostering the growth of community in the gym.

ROLES AND _RESPONSIBILITIES
_- Provide the full welcome experience with each client, including a greeting, tour of the facility, introduction to the trainer, paired with a member, and waivers signed.
- Have weekly touch points with the operations manager to align on current focuses, and provide any feedback from clients.
- Facilitate day-to-day process related to trial clients, focus meetings, membership sales, social media posts and retail transactions.
- Responsible for working as a team to close 60% of all trials and working with training team to maximize the client experience.
- Responsible for overseeing client trial follow-up, and membership sales.
- Provide general retail maintenance to keep the retail center stocked, clean, and approachable
- Assist in promoting gym focuses with multiple category sales, challenges, and community events.
- Provide cleaning as instructed in the Open/Close Checklist to ensure facility is properly maintained.
- Promptly report facility needs to the operations manager, i.e. office supplies, cleaning supplies, etc.
- Responsible for overseeing client trial follow-up, and membership sales.

_QUALIFICATIONS
_- Have a love for fitness.
- Excellent communication and customer service skills.
- Must be a high producer in autonomous working situations and a self-motivator.
- Able to easily learn and navigate software systems and maintain records.
- Have a high level of understanding and presence in social media.
- Ability to multi-task and stay organized.
- Positive, motivating, and effective interpersonal communication skills.
- High level of attention to detail and follow through.Responsibilities:
- Assist with day-to-day operations of the company
- Provide support to the sales team in technical, electronics, and jewelry sales
- Manage and organize inventory and stock levels
- Coordinate shipments and deliveries
- Assist with customer inquiries and provide excellent customer service
- Maintain accurate records and documentation
- Collaborate with team members to ensure smooth operations

Requirements:
- Strong time management skills to prioritize tasks effectively
- Excellent organizational skills to maintain inventory and records
- Proficient in English, both written and verbal communication
- Previous experience in technical sales, electronics sales, or jewelry sales is a plus

As an Operations Assistant, you will play a crucial role in supporting the company's day-to-day operations. Your responsibilities will include assisting with sales activities, managing inventory, coordinating shipments, and providing exceptional customer service. Strong time management and organizational skills are essential for success in this role. If you have previous experience in technical sales, electronics sales, or jewelry sales, it will be considered an advantage. We are looking for a detail-oriented individual who can effectively communicate in English. Join our team and contribute to the smooth functioning of our operations!

Job Type: Part-time

Pay: $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 4 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person