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Form of workRecruitment Information: Application materials (application, cover letter, and resume) must be completed along with complete responses to supplemental questions by the deadline to be considered. Incomplete applications or responses will not be considered. Recruitment closes 3/1/24 at 8pm.
This position requires applicants to pass a pre-employment exam. We have partnered with Lower Columbia College (LCC) in Longview, WA, to administer our exams. Applicants must take the ACT work keys exam no later than March 6, 2024.
***To register for a testing time go to www.registerblast.com/lowercolumbia or call the Testing Center directly at 360-442-2353. Select City of Longview Employment Testing and select the City of Longview Clerical Exam. The exam cost is $90.00. Applicants will need a Level 4 or higher in each category to be considered. Test scores are good for 5 years.
***To register for a testing time go to www.registerblast.com/lowercolumbia or call the Testing Center directly at 360-442-2353. Select City of Longview Employment Testing and select the City of Longview Clerical Exam. The exam cost is $90.00. Applicants will need a Level 4 or higher in each category to be considered. Test scores are good for 5 years.
***Financial assistance is available through LCC. Inquire and apply with the LCC Testing Center.
If you have already taken this exam within the 5 year period, please attach the scores to this application.
Current City of Longview Employees:
If you have already taken a previous pre-employment clerical exam with the City please indicate that in your application.
***Employees who were hired without pre-employment testing in their current classification will be able to apply to other positions within their classification without having to take the pre-employment test. Position Information:
Business Licensing/B&O Taxes - Specific duties include assisting customers with on-line business license registrations; issuing licenses; processing B&O Tax returns and receipting taxes; entering data into applicable systems; and answering a variety of questions related to business licensing and B&O Taxes.
Customer Service - Specific duties could include: assisting customers with account set-ups and close-outs; verifying customer information; entering data into applicable systems; and answering a variety of questions related to utility service.
Cashiering - Specific duties could include: accepting and processing over-the-counter payments; processing revenue transactions; and entering and verifying daily deposits.
Customer Service - Specific duties could include: assisting customers with account set-ups and close-outs; verifying customer information; entering data into applicable systems; and answering a variety of questions related to utility service.
Cashiering - Specific duties could include: accepting and processing over-the-counter payments; processing revenue transactions; and entering and verifying daily deposits.
Mailroom Services - Specific duties could include picking up, distributing and processing incoming and outgoing mail.
The Fiscal/Utility Support Assistant is distinguished from the Fiscal/Utility Support Technician in that the former does not perform duties requiring a technical knowledge of the Division.
The candidate selected for this position will be subject to passing a pre-employment criminal background check.
- Performs a variety of clerical support activities in support of division operations, which includes: filing; processing mailings; answering phones; maintaining/updating records; processing and collecting payments; and/or, performing other related activities.
- Prepares, processes, tracks, and verifies a variety of reports, vouchers, deposits, petty cash, and/or other related documents.
- Provides customer service through basic troubleshooting of routine questions and issues; assists customers and employees with requests for information over the phone and in person; researches and resolves problems with accounts/taxes/licenses and/or other related issues.
- Posts financial information into applicable financial system.
- Computes and collects fees and money from customers; issues receipts to customers; sets up/maintains new accounts; submits documentation to appropriate individuals.
- Pick up, process and distribute incoming and outgoing mail daily.
- Performs other duties of a similar nature or level.
- High School Diploma or equivalent AND at least 1 year of general clerical, customer service, or office support experience.
- Must pass Level 4 of each of the 3 ACT/Work Keys - National Career Readiness Tests (NCRC) through Lower Columbia College (LCC) OR provide passing certificates within the last 5 years OR current employees of the City of Longview must have passed the City of Longview Clerical Exam OR NCRC prior to original hiring.
- Associate Degree Preferred.
Required Knowledge and Skills:
- Basic postage machine processes;
- Office procedures, methods, and equipment;
- Automated financial software packages;
- Data entry techniques;
- Basic mathematical concepts;
- Customer service principles;
- Cash handling procedures;
- Recordkeeping principles.
- Preparing reports;
- Using computers and related software applications;
- Providing customer service;
- Performing mathematical calculations;
- Maintaining records;
- Performing data entry;
- Operating standard office equipment;
- Tabulating, recording, and balancing transactions;
- Researching account discrepancies;
- Handling multiple tasks simultaneously;
- Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.
