First Impressions Coordinator

Job Type
Full-time
Description
YR Media is launching its Midwest Hub (Chicago) and is seeking a First Impressions Coordinator. The First Impressions Coordinator is a full time position responsible for undertaking daily reception and clerical duties at YR Media's main entrance during the opening shift (8:30am-5pm). The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. A customer-oriented approach is essential.
Requirements
Responsibilities:

• Open facility on a daily basis, maintaining security and safety awareness with fire systems and door alarms, physically operate padlocks and metal roll-down gates for daily opening;
• Courteously green and sign in/out all visitors, vendors, staff and participants, completing any associated paperwork and directing each person to the appropriate department;
• Ensure employees, participants and visitors are displaying ID badges;
• Answer, screen and direct calls, taking accurate and clear messages;
• Communicate internally with staff both in person and via YR Media's online meeting, messaging and project management systems (Slack, Asana, Zoom);
• Respond to inquiries and address complaints;
• Notify police, fire department, and appropriate security personnel in an emergency situation;
• Physically aid in building evacuations during emergency;
• Schedule repair visits with provided contractors in emergency situations;
• Visually or physically verify job completions for various contractors visiting facility;
• Demonstrate familiarity with Microsoft Word, Excel, Google docs, Google calendar, and copier-printer
• Keep updated records and files, monitor office expenses and cots;
• Develop and maintain an up to date inventory of all office supplies;
• Ensure that the front desk is never left unattended or is covered by appropriate adults staff;
• Process all incoming and outgoing USPS, FEDEX and UPS deliveries;
• Stock/lift office and janitorial supplies not exceeding 30 lbs including reaching shelves above 6ft in height using a stepladder to conduct printer supply inventory bi-weekly
• Check, sort and forward mail, emails, and voice messages;
• Assist with site visits and internal event preparation: set up chairs, tables, catering as requested;
• Assist the Facilities Manager with all procedures relating to Health, Safety and Security;
• Take up other duties as assigned (travel arrangements, schedules, etc.)

Required Qualifications, Knowledge & Skills:
An ideal candidate will have or possess the following:

• 2-4 years of proven experience as front desk representative
• Proficient in English (oral and written). Excellent verbal communication skills. Bilingual is a plus.
• Strong customer service background ability to maintain boundaries with youth participants
• Meticulous attention to detail and exceptional organizational skills
• High attention to detail and proactive problem-solving skills
• Proficiency in Google Suite (Gmail, Google Calendar, Google Sheets, etc.) and Zoom or similar teleconference system software
• Familiarity with Slack and Asana platforms; willingness to quickly learn different platforms and emerging technologies a plus
• Ability to work fluidly in a fast-paced environment, under tight deadlines, and simultaneously manage multiple projects
• Strong contributor in team environment
• Familiarity with office equipment (i.e. Copier/printer,scanner, etc.)
• Knowledge of office management and basic bookkeeping
• Personable, professional, patient demeanor to interface with staff and youth of diverse backgrounds.

What YR Media offers:

• An inclusive, supportive and growth oriented workplace
• New hire welcome package/gift
• Comprehensive Health Benefits - Medical, Dental, Vision, Life AD&D
• Generous PTO including: Vacation days, observance of twelve (12) federal holidays, up to seven (7) YR holidays, sick leave, paid bereavement and wellness days
• Up to 12 weeks new parent leave
• Up to 12 weeks caregiver leave
• 403(B) with matching and immediate vesting option
• Health and dependent care flex plans
• Commuter (parking and transit) benefits
• Employee Assistance Programs; including discounts on wellness and pet insurance
• Short-term disability
• Employee LinkedIn Learning account and other paid professional development opportunities
• Work from home stipend for remote employees
• Free access to Meditation & Mindfulness support for all employees

Compensation: This is a full-time, non-exempt position. The hourly wage rate will be commensurate with experience. The hourly pay range for this position is $30 - $32.
Supervisory:
This position reports to the Facilities Manager.
Location & Physical Requirements
Employee's principal place of work is Chicago, IL. As we launch our Midwest Hub, this position is currently a hybrid role and will transition to regular on-site presence at the Chicago office. Approximately 90% of the time spent on the job involves use of a monitor; therefore, employee must be able to sit for extended periods and to utilize standard ergonomics practices. Unless otherwise traveling, employee will primarily work in an office environment, requiring the following activity: lifting and carrying materials weighing up to 25 pounds, kneeling, bending. Must be able to use standard office equipment.
YR Media is committed to the principles of equal opportunity and diversity and to attracting and supporting a staff who represent the rich diversity of the communities we serve. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Salary Description
$30 - $32/hr