Financial Services Support Specialist I

Mission/Authority
Exemplify Financial Services' commitment to serve with integrity and passion, execute with excellence, and demonstrate Christ-honoring care and professionalism while representing the mission of Young Life. Create solutions through collaborative efforts within the department and across departmental lines. This position is a customer service oriented person who prioritizes and completes multiple task projects with a positive and resourceful attitude to contribute to the front line Financial Services support to the field.
Essential Duties:
Field Support

• Create and maintain excellent customer relations.
• Represent the Financial Services department in an efficient, professional manner to donors, parents, friends of Young Life, and Young Life staff and volunteers primarily through phone and email interactions.
• Provide timely and Christ-like support to staff and volunteers related to YL Connect and additional financial systems.
• Build a rapport amongst multiple level field staff and volunteers that creates an approachable environment for supporting financial needs.
• Assist staff and volunteers with a variety of financial needs to include (but not limited to):

? YL Connect support and reporting
? Tracking contributions and payments
? Revenue processing best practices
? Donor/payer support
? IRS contribution regulations
? Cash flow
? Research and corrections
? Revenue policies and procedures

• Escalate complications to specific departments. Track and communicate problem solving steps for successful and satisfactory resolution.
• Maintain confidentiality of all aspects of contact and financial data.
• Collaborate with Financial Services teams to equip local field operations for success related to Financial Services systems and procedures.
• Maintain tracking records of calls and email correspondence, when necessary.
• Other duties and required training as assigned.

Working Conditions:

• Hybrid office environment: schedule includes remote work days and in-office work days.
• Individual will be sitting at his/her desk the majority of the day; must be able to sit for long periods of time.
• Individual will have specific scheduled support times and scheduled lunches.
• Mandatory overtime will be required on an as-needed basis.
• The anticipated hourly rate for this position can range from $15.17-$18.99 depending on relevant education and experience.

Education:

• Minimum of a high school diploma or GED.

Experience Required For The Job:

• Minimum of one year proven customer service experience and exceptional customer service skills.
• Some business related experience preferred.
• Ability to work in highly technical software.
• Excellent professional communication skills (verbal and written).
• Ability to pay extreme attention to detail and handle daily multi-tasking.
• Successfully prioritize and accomplish tasks in a fast-paced, detail-oriented work environment.
• Strong organizational and problem solving skills.
• Must have strong Internet navigation skills.
• Must be a team player.
• Has a desire to learn, help others and serve as a resource.
• Proficiency in Microsoft Office Suite, especially Word and Excel.
• Young Life background a plus.
• Knowledge in Salesforce a plus.

Benefits:

• Medical, dental and vision coverage (at no cost to you).
• Paid vacation and sick leave.
• 401(k) matching plan (up to four percent).
• Health club benefit.
• And more?!