Financial Services Specialist

Description/Job Summary

At FCS Financial, part of the nationwide Farm Credit System, we are looking for a Financial Services Specialist to join our Customer Service Team! FCS Financial is a member of the largest agriculture lending cooperative in the United States today. We are looking for a friendly, confident, customer-focused, pro-active, organized, and precise individual that enjoys working with our customers! If you are a team player, and someone who can multitask, this opportunity is for you! The person in this role primary focus is to help our Member Owners by providing exceptional front-line customer service in our Jefferson City Branch! The Financial Services Specialist also assists the Loan Officers in preparing loan packages that meet procedural and regulatory requirements. This includes, but is not limited to, collecting personal data, preparing loan closing documentation, and organizing and analyzing data for completeness. Additionally, this person applies standard processes, policies and procedures to determine actions on various account maintenance activities.

This position is located in Jefferson City, Missouri.

This position is classified as Non-Exempt under the Fair Labor Standards Act.

This position is open until filled.

Department: Marketplace Services

Reports To: Customer Service Team Leader - Traditional/PT Farmer

Supervises: None

Responsibilities/Duties

Percentage

Job Functions

55%

Loan Origination, Processing and Servicing

• Assists the Financial Services Officers in preparing loan packages that meet procedural and regulatory requirements by:

• Assisting in the collection of personal and financial data
• Completing data entry for loan submission
• Organizing and reviewing data for completeness and accuracy (underwriting/ loan servicing, etc.)
• Determining and ensuring completion of compliance requirements
• Preparing loan closing documentation
• Verifying adequate insurance coverage and local, state and third party required loan documentation
• Following up on missing or incomplete documentation (i.e. earnings information / financial information, etc.)
• Completing lien and related legal entity searches, background and financial searches and flood determinations
• Maintaining electronic file
• Interpreting and satisfying loan approval conditions and reconciling verifications
• Completing and submitting documents for various government sponsored loans per program requirements (MoFirst, FSA, etc.)
• Processing loan servicing action request
• Post close data review and maintenance
• Ordering and reviewing title work and appraisals

15%

Customer Service

• Answers the phones and assists walk in customers by assessing and interpreting customer needs.
• Responds to customer request and /or identifies staff member who should respond to customer request.
• Accepts, identifies and processes loan payments and provides receipts to customers
• Provides various other services which may include loan and funds held advances, payoff documentation, ordering drafts and notary services
• Provides standard information on rates, products and insurance to customers

15%

Account Maintenance

• Applies standard processes, policies and procedures to determine actions on various account maintenance activities, which may include:

• Posting receipts and disbursements daily
• Monitoring daily, monthly and year end reports to identify and resolve discrepancies
• Processing incoming and outgoing electronic transfers
• Making initial customer contact on early delinquent payments
• Correcting customer account payment or disbursement entries
• Determining need for collateral releases and returning paid notes in compliance with paid in full loan procedures
• Monitoring insurance documentation to ensure procedural requirements are met
• Assists in monitoring Loan Covenants and servicing plans

15%

General Office Duties

• Contacts service providers for office equipment and building maintenance and document shredding
• Orders office supplies
• Schedules, sets up and coordinates meetings and events for internal and external groups
• Authorizes invoices for office expenses
• Handles internal and external mail

n/a

Other duties as assigned to meet the needs of the organization.

* Essential Functions for this position consist of all items listed under any category that make up 5% or more of the job duties. This job description is subject to change without notice.

Required Skills

Minimum Qualifications

• High School diploma
• 2 years of related experience
• Or an equivalent combination of education and experience sufficient to perform the essential functions of the job

Required Knowledge and Skills

• Working knowledge of the operation of a multi-line phone system
• General knowledge of credit processing procedures
• General knowledge of accounting practices and procedures
• Oral and written communication skills, sufficient to exchange information effectively with peers, supervisor and customers
• Skill in listening and conveying awareness of a customer's problem or issue to find resolution
• Skill in performing a variety of duties, often changing from one task to another of a different nature
• Skill in organizing material and information in a systematic way to optimize efficiency
• Skill in recognizing and maintaining confidential information
• Skill in utilizing Word, Excel, Outlook, Teams, Docusign and PDF Exchange to increase efficiency and/or effectiveness.
• Responsible to appropriately protect the confidentiality, security, and integrity of the Association's systems and data and clients' data