Financial Service Representative - Fuqua Branch

Essential Duties and Responsibilities

• Provide prompt and courteous service to members by following established TBCU member service expectations.
• Perform all account maintenance for members including but not limited to, issuance of debit cards, stop payments, wire transfers, opening and closing accounts according to credit union policies and procedures, etc.
• Process consumer loans from start to finish. This includes but is not limited to, corresponding with loan applicants, preparing necessary documents for approval, reviewing loans for proper insurance on collateral, processing approved loan documents, recommending protection products, disbursing loans, and performing appropriate analysis to determine credit worthiness, etc.
• Provide credit counseling to members and suggest actions to improve their credit score.

• Resolve member issues or complaints by demonstrating complete knowledge of credit union processes and procedures while being empowered to make decisions that are in the best interest of the member and/or the credit union. Refer escalated concerns to Assistant Branch Manager or Branch Manager.

• Promptly prepare, process, and close home equity loans according to credit union policy.
• Daily management of CVIEW tickets including but not limited to researching and resolving errors.
• Follow all TBCU policies and procedures including but not limited to proper identification of members, proper validation checking requirements and OFAC obligations.
• Maintain a working knowledge of all TBCU products, policies, procedures, promotions and services.
• Educate members on CU products and services by identifying their personal and financial goals.
• Participates in the Performance Reward Program.
• Maintain and project the Credit Union's professional reputation.

• Mentor new Financial Service personnel.
• Assist in developing and motivating Teller team.
• Create and maintain a fun teamwork environment.
• Complete inbound/outbound calls to assist with loan production.
• Play an active part in helping credit union teams function smoothly and efficiently.
• Stay alert to potential problems and propose changes to policies and programs.
• Back-up other coworkers as needed.
• Perform other duties as assigned or needed.
• As an employee of a “Essential Business” (as defined by Texas’s Executive Order GA 14), employees are expected to continue to report to work as scheduled during state issued emergency declarations.

Required Knowledge

• A high school education or GED
• One year to three years of similar or related experience
• Minimum one-year cash handling and customer service experience required
• Completion of required training courses
• Proficient in MS Office and computer skills

• Attention to detail and strong organizational skills
• Strong time management skills
• Analytical, problem resolution, and decision-making skills
• Strong verbal and non-verbal communication skills
• Must be self-motivated and a quick learner
• Must be able to multi task and work well in a fast-paced environment
• Excellent member service skills
• Demonstrate all Texas Bay Core Values
• Demonstrate the ability to maintain confidentiality and exercise discretion.

Physical Demands

The above information on the description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.