Financial Counselor - Ft - Days - Elkader

Employment Type:
Full timeShift:
Day Shift
Description:
Monday - Friday hours vary between 7am to 5pm CST
POSITION PURPOSE:
The Financial Counselor's role primarily revolves around insurance verification and assisting patients and their families with financial and payment issues. The Financial Counselor performs an important role in protecting the hospital's cash flow. This position is unique in that the Financial Counselor has the opportunity to follow the patient through the entire Revenue Cycle, from scheduling, to discharge, to final financial activity. The Financial Counselor may be the first and last contact the facility has with our patients, thus excellent customer service skills are a must.
Job Description Details:
Your best life. Our one purpose.
At MercyOne, we own our actions to achieve our larger goals. We invest in great people and ask that you make each experience your responsibility.
What we offer:
We care about your well-being, both physical and mental, which is why our benefit package includes:

• Wellness programs
• Education reimbursement
• Personalized health insurance plans including dental and vision.
• Paid time off.
• Long- and short-term leave
• Retirement planning

What you will do:

• Assist in receiving patient data essential for completing the admission process. Responsible for assisting with switchboard operations.
• Executes a comprehensive review of all cases meeting criteria, coordinates and performs patient interviews to define needs, develops and implements a strategy to enable the patient to meet their financial obligation.
• Advocates for patients and family members and acts as a liaison with insurance companies.
• Submits claims to insurance companies. Works claims after they have been generated to make sure they pass all edits for successful transmission to payer. Follow up with insurance companies for prompt payment of claims. Resolve any billing issues preventing claims from being paid.
• Develops accurate point of service collections communication and facilitates the collection of these payments.
• Maintains current knowledge of rules and regulations of industry and government programs, hospital financial and billing policies, and educates patients, families, and team members as necessary.
• Submits prior authorizations.
• Prepares and maintains billing for accounts with a self-pay balance. Review of self-pay delinquent accounts and coordinates activities to collect on these accounts.
• Release of Information to various requesters(i.e. patient, insurance companies, transition of care) following HIPAA and internal policy and procedures.
• Scan documents to the medical record in appropriate place in a timely manner.
• Submits refunds as needed.
• Posts payments to patient accounts, both from insurance and patients.
• Other duties as assigned.Provide high level customer service across service lines utilizing the nursing process.

What we are looking for:

• CRCS(Certified Revenue Cycle Specialist) through AAHAM or RHIT Certification through AHIMA preferred.
• Associate degree with a business, accounting, or healthcare emphasis preferred.
• Knowledge of the healthcare revenue cycle preferred.
• 1-2 Years' experience in insurance, collections, or accounts receivable required.
• Strong business communication skills with ability to promote professional image.
• Understanding of insurance benefits with the ability to calculate coinsurance, copay, and/or deductibles.

MercyOne Eastern Iowa provides exceptional, personalized care to Dubuque, Dyersville, Elkader, Clinton and surrounding areas providing more than 300 licensed beds. MercyOne Eastern Iowa operates four medical centers in Dubuque, Elkader, Dyersville and Clinton. Our facility in Clinton has branches in DeWitt and Fulton specializing in family medicine and Savanna Home Health & Hospice Care based in Illinois. Our facility in Elkader has family medicine clinics in both Elkader and Monona, Iowa.

• MercyOne Dubuque Medical Center
• MercyOne Dyersville Medical Center
• MercyOne Elkader Medical Center
• MercyOne Clinton Medical Center

With a history dating back more than 130 years, MercyOne Eastern Iowa has grown through expansions, acquisitions and consolidations to help provide exceptional, personalized care to our communities. Our four medical centers employ over 2,000 colleagues and medical staff improving access and creating an even higher level of care coordination to benefit patients and communities throughout the region.
Our Mission:
We, Trinity Health, serve together in the spirit of the gospel, as a compassionate and transforming healing presence within our communities.
Our Core Values:

• Reverence
• Commitment to Those Who are Poor
• Safety
• Justice
• Stewardship
• Integrity

Our Vision:

• We will be the most trusted health partner for life.

Our Actions:
As a Trinity Health colleague, I will:

• Listen to understand.
• Learn continuously.
• Keep it simple.
• Create solutions.
• Deliver outstanding service.
• Own and speak up for safety
• Expect, embrace and initiate change.
• Demonstrate exceptional teamwork.
• Trust and assume good intentions.
• Hold myself and others accountable for results.
• Communicate directly with respect and honesty.
• Serve every person with empathy, dignity and compassion.
• Champion diversity, equity and inclusion.

Our Promise:

• We Listen.
• We Partner.
• We Make it Easy.

MercyOne Dubuque Medical Center and all its affiliates are proud to be equal opportunity employers. We do not discriminate on the basis of race, gender, religion, physical disability or any other classification protected under local, state or federal law.
Our Commitment to Diversity and Inclusion
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.