Financial Counselor

Partnering With Physicians To Provide Best In Class Patient Care
Founded in 2002, Integrated Oncology Network is committed to helping our physicians deliver the right care, at the right time and in the right setting. We strongly believe that preserving the independent practice of medicine where patients are cared for closer to home and surrounded by our dedicated clinicians yields better outcomes. By creating a care continuum between our clinicians, patients and their support networks we deliver an unparalleled approach to the patient's care journey.
Job Purpose:
The Financial Counseling is dedicated to follow through of guidelines for financial counseling, financial assistance, and collection practices for all medically necessary services while ensuring access for all patients.
Essential Functions:

• Complete daily financial counseling workflow included but not limited to:

• Running Daily Schedules for consults, new/added procedures
• Completing VOB and cost estimates
• Collect on all time of service payments for patient responsibility
• Applying for financial assistance
• Applying for Medicaid/Medi-Cal
• Coordinate with Early out collections partner for payment plan and payment financing options

• Responsible for monitoring and collecting on all outstanding patient balances owed.
• Complete Applications for assistance and patient assistance programs based on clinic need.
• Apply and Track all financial assistance applications in assist point.
• Ensure maximized assistance gained for all patients based on coverage needs.
• Coordinate educational calls with all patients to ensure financial literacy of their insurance and assistance options available according to their individual needs and eligibility.
• Conduct campaigns for patient education specific to open enrollment opportunities
• Initiate and track all charity care applications according to ION policy
• Work closely with other Onsite Financial Counselors, Patient Navigators, front office staff and clinical staff to ensure smooth collection process.
• Maintain month Key performance indicators establish both individually and in team setting.
• Deliver monthly KPI's to manager on time for prior month.
• Regular attendance and punctuality.

Qualifications and Education Requirements

• Ability to work a flexible schedule as necessary.
• 2 years' experience in medical office setting working with medical insurance, coding and financial matters.
• Working knowledge of medical terminology as well as ICD-9 and CPT codes.
• Strong written/verbal communication, financial assessment, advocacy and crisis response skills, applied within established guidelines of the center.
• Strong competency of Microsoft Word, Power point and Excel
• Associates Degree or an equivalent combination of education and experience.

Preferred Skills

• Minimum of 1 year Financial Counseling and/or budget/credit analysis and counseling experience.

Required Competencies
Excellent judgment, dependability, conscientious performance. Detail oriented. Exceptional interpersonal and communication skills. Caring and empathic. High ethical standards. Mechanical ability and manual dexterity for operating complicated equipments.
Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job, employee is required to walk; sit; use hands to handle, or feel objects, tools, or controls; reach hands and arms; talk and hear. Employee must lift and/or move 50 pounds. Specific vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception, speech clarity, climb, balance, and stoop, kneel, and bend.
Work environment: While performing the duties of this job, the employee is exposed to environmental risk of radiation exposure, and biohazard exposure.