Financial Counselor

CHI St. Vincent, a regional health network serving Arkansas, is part of CommonSpirit Health. We have served Arkansas since 1888 with a history of many firsts. Together with more than 4,500 coworkers, 1,000 medical staff, and 500 volunteers, we consistently receive praise for care advancements.  

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health in 2019. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community. 

The Financial Counselor assists patients by providing information to patients who require assistance navigating through their financial options.

CHI St. Vincent provides you with the same level of care you provide to others. We care about our employee well-being and offer benefits that complement and support your work/life balance.

We offer the following benefits to support you and your family:

• Free Premium Membership to our Care@Work program to help employees with child care, pet care, senior caregivers, housekeepers & more.
• Health/Dental/Vision Insurance
• Flexible spending accounts
• Voluntary Protection: Group Accident, Critical Illness, and Identity Theft 
• Adoption Assistance
• Employee Assistance Program (EAP) for you and your family
• Paid Time Off (PTO) 
• Tuition Assistance for career growth and development
• Matching 401(k) and 457(b) Retirement Programs
• Wellness Programs

• Provide information to patients on costs, payment methods and alternatives to payments, including charity care.
• Work with clinic staff to proactively identify patients with potential need for financial assistance.
• Counsel patients on billing processes, hospital and clinic statements and availability of financial assistance.
• Document financial arrangements for future care.
• Provide answers to reimbursement questions regarding health-plan eligibility, benefit issues, co-pay requirements and medical referral requirements.
• Receive and process charity care and/or financial assistance applications.
• Work with health insurance providers to determine coverage and benefit limits.
• Prepare estimates of procedures, calculates payments requirement, and informs patient of acceptable payment arrangements on balance, both current and previous.
• Verify financial information to determine insurance coordination of benefits, pre-certification/prior authorization requirements.
• Explain alternative medical financing and assists in completion of applications and/or contracts in order to meet patient needs while assuring maximum reimbursement.
• Perform other duties as assigned

• High school diploma or equivalent required.
• 2 – 4 years related experience required.