Financial Aid Advisor - Corporate

Job Title: Corporate Financial Aid Advisor

Summary: This position will be a direct extension and support of the Campus Financial Aid Advisor (FAA). The primary goal will be to help support overflow work needs for the network of campuses. The Corporate Financial Aid Advisor will work with assigned campuses and/or a work queue from all campuses to help with a variety of student facing and back office needs. Many of these duties will mirror duties of the FAA. Those include the following:

• Provide Estimate Overflow Support: Develop, negotiate, and finalize student FINANCIAL AID plans in accordance with state, federal, accreditation, and company policies and regulations for awarding and packaging FINANCIAL AID. Act in a manner consistent with the highest ethical standards.
• Follow Up Packaging Support: Work closely with new, continuing, and re-entry students (and their families) to ensure that proposed FINANCIAL AID (whether new or for a re-entry student) continue to best meet the students (and/or families’) needs and best interests. Assist in resolving missing documents and finalizing packaging for Campus DFA approval. This includes the counseling of students about FINANCIAL AID available based upon their acceptance at CHCP and other matters relevant to student FINANCIAL AID planning and packaging.
• Collections Support: Will include working with active and/or inactive students that have payment plans or past due balances to maximize cash collection while providing high levels of customer service and empathy to our student’s financial situations.
• CHCP ICARE Focus: In carrying out the duties and responsibilities of this position, the Financial Aid Advisor must ensure consideration and implementation of the CHCP philosophy, which provides for providing quality services to all students, visitors, and clients; focusing on the development, growth, and involvement of staff members; offering recognition of employees; adhering to sound economic principles; and creating an environment which is conducive to innovation, positive thinking, and expansion.

Key Job Elements:

Packaging and Estimate Duties

1. Meet remotely with prospective and current (or returning) students (and their families) to determine FINANCIAL AID eligibility and provide guidance to them about FINANCIAL AID-related applications and documentation (including, for example, student loan and grant applications).
2. Provide clarifying information or examples to students (and/or their families) when they complete their FAFSAs.
3. Review ISIRs in order to identify verification or C code requirements. Identify and take action to assist with the process of following-up, collecting, and then reconciling documentation needed to resolve verification and C code obstacles.
4. Perform Entrance and Exit counseling by meeting with students, which should be completed within 30 days after a student’s last day of attendance.
5. Collect appropriate documentation to process FINANCIAL AID funding in a timely and compliant manner.
6. Create and present an appropriate budget to a student and then package the student (i.e., schedule their FINANCIAL AID award(s)). Monitor subsequent aid disbursements to ensure funds are credited to students’ accounts in a timely manner.
7. Maintain consistently clean and accurate FINANCIAL AID files which demonstrate institutional compliance with federal, state, and accreditation agency requirements as well as internal policies and procedures.
8. Provide excellent customer service by responding clearly, accurately, and timely to student questions or concerns.
9. Comply with departmental procedures and policies, as well as regulations or rules imposed by federal entities, state agencies, and/or accrediting bodies.

Collection Related Duties

1. Work assigned cohorts of students, either with manual lists or automated dialer time
2. Use collection skills, but also with empathy and compassion for the student’s financial situation.
3. Follow all standard escalation paths, settlement opportunities (Inactive students) as presented by management
4. Always push for incremental actions, partial payments, promise to pay, follow up commitments.
5. Document the system consistently and thoroughly.
6. Collaborate with the Campus FA Staff with active students to balance retention with collections.

General FA Staff Duties

1. Participate in weekly team trainings and planning teambuilding activities.
2. Serve to support both campuses and students with a customer service focus mindset.
3. Other duties as may be assigned.

Job Requirements, Knowledge, Skills, Abilities, and Accountability:

1. Knowledge

1. Associate’s degree in a related field required, or combination of education and experience.
2. 1.5- 2 years’ experience in FINANCIAL AID or related industry—some experience in collections is highly desired.
3. Wide knowledge of federal and state regulations, which may impact Title IV funding.
4. Demonstrated knowledge of Outlook, Word and Excel required.