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Form of workJob Description
BIS Digital is a technology company providing integrated communication solutions using audio, video, presentation, and computer systems. Since 1982 the mission of BIS Digital has been to create the best digital recording solutions available in the marketplace.
Position: Field Technician
The Field Technician will perform various roles providing customer service for commercial and government agency clients. This includes installing new equipment and software, troubleshooting existing systems, providing routine maintenance, as well as providing both remote and onsite support. This position requires the technician to go onsite to customer locations and may require extensive travel within an assigned state or area. Additional work is required from a home office. The technician will spend 50-75% of their time onsite at customer locations within the assigned state or area. Occasional travel to other US locations may be required.
The job responsibilities of the Field Technician include but are not limited to the following:
- Primary Responsibilities
- Completes software installation according to guidelines.
- Tests all installed software components to ensure functionality.
- Maintains clean, neat, orderly work environment.
- Reviews installation documents with customer upon completion.
- Providing a High Level of Customer Support
- Provide training for end user customers on installed systems.
- Completing Preventative Maintenance visits to ensure all customer rooms and systems are operating in an optimum fashion.
- Represent the company by adhering to professional behavior and appearance while onsite at customer locations.
- Secondary Responsibilities
- Provide technical support for the following types of systems.
- Audio (Program and Speech, DSP based systems)
- Projection and Display Devices
- Source Control Devices
- Custom Control Systems
- Audio and Video Teleconferencing
- Digital Signage Systems
- Video Wall Display Systems
- RF Systems
- Troubleshooting system issues to determine and find resolutions or appropriate usage.
- Provide technical support for the following types of systems.
