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Form of workJob Description
Job Title: Field Technician 3
Classification: Full-Time, Non-Exempt, At-Will
Reports to:Field Technician Lead
Department: Customer Support
Location: In-Field: Phelan, CA
About Us:
Race Communications is one of California’s leading telecommunications and fiber technology companies, offering a full range of communications services and competing in over 25 markets with investments totaling $150M in recent years.
Working in partnership with several public and private entities, Race focuses its efforts on building top-tier networks that service small businesses and Fortune 500 companies alike. Our comprehensive network has brought significant improvements to local entities, education, community services, and public safety across the state.
In today's connected world, reliable, high-speed internet is an absolute necessity, and it is our company's mission to provide advanced communications at an affordable price. Race focuses its efforts on building world-class fiber networks and offering gigabit internet service to communities throughout California.
Summary:
The Field Technician 3 is responsible for the installation, maintenance, and troubleshooting of telecommunications equipment and systems. This role involves working both independently and collaboratively to ensure seamless communication services for clients and customers. Field Technicians are proficient in configuring, testing, and repairing telecom infrastructure, including fiber optic networks, cables, and related equipment. They possess strong technical acumen, a commitment to safety protocols, and the ability to adapt to various work environments, from outdoor installations to indoor settings. Field Technicians play a vital role in maintaining the reliability and efficiency of telecom networks, ensuring consistent connectivity and customer satisfaction.
Qualifications and Experience:
- Eligibility for US Employment without sponsorship
- Minimum of 18 years of age
- High School Diploma or GED or equivalent combination of education and experience is preferred
- A valid California driver's license, subject to successful verification through a DMV check, is mandatory
- Spanish bilingual skills are desirable
- The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
- Understanding of fiber optic networks, basic telecom, and video
- Basic knowledge of Apple iPAD
Skills:
- Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
- Functional use of common office equipment, computers, and office software
- Strong time management skills, with the ability to manage priorities and workflow
- Commitment to accuracy and high standards for quality of work
- Ability to work with all levels of team members and management
- Excellent problem resolution and customer service skills
- Ability to deal effectively with a diversity of individuals at all organizational levels
- Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
- Excellent verbal and written communication skills
- Ability to work on complex projects with general direction and minimal guidance
- Versatility, flexibility, and willingness to work within constantly changing priorities with a sense of urgency
- Good judgement with the ability to make timely and sound decisions
- Highly resourceful team-player, with the ability to also be extremely effective independently
- Ability to effectively present information and respond to questions
- Ability to distinguish colors and audible tones
Essential Duties and Responsibilities:
Installation and Technical Support:
- Performs residential installation and troubleshooting of internet connectivity, telecom, and video
- Responds to support issues with truck rolls and telephone support to troubleshoot on-site connectivity for phone, internet, and video services
- Asks questions to determine the nature of the problem and be able to walk customers through the problem-solving process
- Utilizes CRM for support tickets and trouble ticket resolution
- Resolves technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Internet Connectivity, Telecom, and Video
Infrastructure and Equipment Operation:
- Performs low voltage/fiber infrastructure wiring and troubleshooting
- Performs pole and ladder climbing
- Operates construction equipment and machinery
- Provides remote hands for customer support technicians and engineers
- Performs work order completion
Communication and Coordination:
- Receives communication of locations and duties from dispatch software and/or personnel
Vehicle and Travel:
- Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties
- Works and travels to other service locations throughout CA and beyond in inclement weather
- Spends time in a vehicle daily, outside or inside Race clients’ businesses or residents
- Maintains a clean driving record as defined by the current fleet insurance underwriter
- Overtime, nights, and weekends may be required
Other duties as necessary may include but are not limited to:
- Successfully complete assigned training and examinations, as well as participate in ongoing performance and development reviews, and goal setting
- Be available to participate in internal or external meetings, special functions, and professional development opportunities
- Cross-train and share knowledge with other team members
- Support routine tasks
- Maintain a professional appearance, hygiene, and demeanor
- Performs other related duties as assigned by management
As Part of Our team, You'll Enjoy:
- 100% premium paid for medical, dental, vision and life for all our employees!
- An excellent 401 (k) with 100% Employer-matched up to 4%
- Working to bridge the digital divide between rural and urban areas, providing much needed services to those who don't have access to reliable internet
- Working for a company that appreciates their employees; every member of the Race team is a part of a collaborative family
All offers of employment are contingent until all pre-employment requirements are met. These requirements, which vary by position, may include drug and background screenings as well as Motor Vehicle and DOT related screening and reporting requirements. Race will consider qualified job applicants with arrest and conviction records for employment.
All new employees will participate in the mandatory 'Speedway to Success' (Speedway) orientation at one our offices located in either Tehachapi, CA, Chico, CA, or South San Francisco, CA. The duration of the Speedway program spans from 1-3 weeks, depending on the position. During Speedway the schedule will vary: 8-hour days are planned, but shorter days may occur depending on the group’s pace. Applicants further than 50 miles from these training locations will be provided with necessary travel accommodations as part of the onboarding process. Applicants 50 miles or less from these locations will be considered regular commute. For those working remotely, virtual attendance will depend on position requirements. Further details will be provided to you during the interview process, and before your start date.
Race Communications is an equal opportunity employer who welcomes applications from individuals (with or without reasonable accommodation), with the skills, experience, and dedication to excel in their roles without regard to race, religion, color, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sex stereotype, gender identity/gender expression and sexual orientation, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, reproductive health decision-making, military or veteran status or any other basis protected by federal, state, or local law, ordinance, or regulation.
Reasonable accommodation(s) for qualified individuals with disabilities are available as part of the application and interview processes. If accommodations are needed during the application or interview process, or workplace accommodations are required after a job offer is made, please contact hr@race.com to initiate the interactive process.
Updated: 02/2024
