AddressReq ID: 267313
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Field Tech Manager to join our team in LA County, CA, California (US-CA), United States (US).
Job Duties:
- Manages a staff of professional-level team members or manages a team through lower-level supervisors.
- Works within general policies and management guidance, independently determining approach to managing daily operations.
- Provides guidance and technical advice to field teams, becoming actively involved as necessary.
- Supports service level improvement and management of field service teams and suppliers.
- Resolves escalations to maintain strong client experience levels.
- Design strategies to ensure that all day-to-day services have been controlled and that all the clients' needs are met
- Receives feedback from the customers and reports it to the client delivery executive. Providing details regarding whether the clients’ expectations have been met or not.
- Ensures that all the client’s issues have been addressed in a timely manner and that all the issues have been resolved.
- Oversees all Field Technicians and regional leads
- Responsible for ensuring that performance is measured and monitored daily to ensure staffing is right sized
- Responsible for ensuring that SLAs are met in their area of responsibility.
Basic Qualifications:
- 6 years of experience as a Field Services Manager supporting multiple client sites
- 8 years Desktop Engineering Support experience
- 4 years of experience supporting Public Sector accounts.
- Undergraduate degree or equivalent combination of education and work experience.
- ITIL v3 Foundations certifications
- Undergraduate degree or equivalent combination of education and work experience
- Must be willing to travel as business needs dictate.
- Must be a US Citizen or Green Card Holder.
About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
