Address
Form of workLocationWilmington, Delaware
Job Description
Come Create at Ricoh
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in yourself
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually.
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
POSITION PROFILE
The TSAS I is responsible for the configuration, installation, and maintenance of IT equipment, including: workstations, laptops, hardware peripherals, and printers. Participates in the evaluation, planning, development, documentation, - implementation of system upgrades - enhancements.. CSS's are a vital link to providing feedback and trends based on customer usage and customer IT configuration requirements, changes in business needs and other areas of Tech Services focus. May serve as a team member within own work area or on a cross-functional team. Service responsibility may be based on assigned geographic territory and/or individual customer as required.
JOB DUTIES AND RESPONSIBILITIES
- Maintains and supports configuration of workstations, laptops, peripheral hardware, and printers.
- Responsible for creation and installation of computer image, which includes the operating systems and applications for all workstation and laptops
- Maintains and supports software on user's home PC's and laptops to enable successful remote access to the client's network and applications.
- Provides quality customer service to all staff and clients including direct end-user assistance in support of the Help Desk. This requires expeditious claiming of routed Help Desk tickets and detailed resolution of problems.
- Performs duties of a Liaison with hardware and software manufacturers to resolve issues.
- Performs operational troubleshooting and support for Microsoft Windows Operating system
- Performs operational troubleshooting and support for Windows server and Virtualization solutions (VMware and Microsoft
- Performs operational and communication support to troubleshoot and configuration for backbone equipment servicing including switches, routers, firewalls and advanced routing
- Researches and recommends enhancements to the system to better serve the needs of the organization, determined through the direction of management.
- Take the lead on projects assigned, following work plans and meeting deadlines as outlined for the project.
- Responsible for proper installation, configuration, documentation, and operation of workstation virus protection software.
- Participates in floor support for major system changes, rollout of new software, hardware, and system enhancements developed by the organization.
- Performs the duties of a Liaison with other IT groups to research, test, deploy, document, and upgrade new and existing hardware and software.
- Provide desk side support on escalated issues, as necessary.
- Works closely with IT staff to use and share knowledge and encourage open communication.
- Responsible for communication, coordination, - back up of other Help Desk members.
- Interface with customer information technology organizations to resolve configuration problems.
- Maintain their technical certifications, as well as obtain the expertise and knowledge on product - solution training specific to the needs of their function.
- Provide comprehensive technical support on advanced technologies in the IT equipment environment and can assist in the development and delivery of technology and skills development seminars.
- Performs other duties as assigned
Job Description Continued
QUALIFICATIONS (Education, Experience, and Certifications)
- Typically requires:
- Industry Certifications -- A+, Net+, Security+ (Microsoft 2012 certifications and VMware certifications preferred)
- IT Readiness Training - Server Management, Workstation Management, Advanced Server Support MX, Advanced Server Support AD, UTM Management, VOIP
- Smart Hands Curriculum (36.5 hrs)
- Requires strong computer /application competencies
- Automated call routing
- 4 year degree or equivalent experience
- 2 -- 4 years of Field Service experience is strongly preferred
- Requires a valid state drivers license and minimum level of auto insurance coverage per Ricoh policy
Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.
Additional/Alternate Work Locations (if applicable)
Ricoh USA Benefits
