Field Services Representative I Inside Sales

Position Summary:
 
Addresses construction service and product issues at the customer's site in order to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost-effective manner.
 
What You'll Do:

• Investigates/examines the condition of company building workmanship and products on the customer's site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings.
• Recommends replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness.
• Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.

Minimum Requirements:

High school diploma or General Education Degree (GED), or equivalent combination of education and experience. This is an entry level position where the incumbent will receive on-the-job training.

In addition to the base wage listed, team members are also eligible to earn an additional incentive subject to changes in plan design and documents and in accordance with applicable law.  Eligibility and the amount of the incentive varies based on the terms and conditions of the locations' active incentive plan for the respective year.
Full-Time Team Members are eligible for company benefits, including Three Medical plan options Dental & Vision Critical Care Accident & Hospital insurance
Flexible Spending Accounts for Health & Dependent Care Health Savings Account 401(k) with company match Vacation & Sick Time Paid company holidays
Company Paid Life & AD&D Supplemental Life Short & Long Term Disability Bereavement Paid Parental Leave Team Member Assistance Program
All benefits are subject to change pursuant to state and federal guidelines.

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: ADA.Accommodation@bldr.com. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.
https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
 

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