Field Services Associate

Job Description

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Maintain daily performance of computer systems
• Walk customer through problem-solving process
• Install, modify, and repair computer hardware and software
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Install computer peripherals for users
• Purchase/ Install, Configure IT Devices (Network, POS, Each Department)
• User education for POS system, Office desktop
• Responding in a timely manner to service issues and requests

Qualifications

• Bachelor’s degree in Computer Science, IT Engineering or Technology
• Comptia A+ (Preferred)
• Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems, Familiarity
• Bilingual in Korean and English