Primary Objective: Provide technical support by installing and servicing equipment at customer locations while meeting or exceeding standards for quality, productivity, and safety.
The Actual Job:
Install, service and troubleshoot equipment at customer sites, resolving mechanical, electrical, and programming issues.
Provide Hands on training for Customer employees.
Documents technical and customer information to facilitate and maintain effective business relationship.
Expect to travel 50-75% on the road (Occasional Weekend Travel). Driving or Flying
When not traveling or at a customer site, you will provide in-house customer technical support via phone or e-mail to troubleshoot and resolve equipment challenges.
Occasionally help the controls engineering group with changing or creating electrical/pneumatic schematics. As well as PLC and PanelView programs.
AutoCAD experience is also desired but not a requirement.