Field Service Technician

Description:

The Field Service Technician performs maintenance and repairs on Print, Copy, Scan, and Fax Equipment. The Field Service Technician will also interact with and maintain a high level of satisfaction from our customers.

Duties:

• Minimize equipment down-time through timely response for service and delivery tickets, update and close tickets with detailed information within the assigned response/resolve time frame.

• Full scale troubleshooting and repair (ability to replace all components of the device).

• Maintain inventory for parts and order parts as needed.

• Analyze customer needs, recognize business opportunities, and influence sales growth.

• Communicate and interact with customers, management, and administrative staff in a way that is courteous, positive, and professional.

• Complete all administrative aspects of the job on time and error-free.

• Provide accurate call closure information, parts usage and customer meter readings.

• Provide a high level of customer service and follow through.

Qualifications:

• Prior experience in maintenance and repair of office equipment preferred. HP, Xerox, and Lexmark a plus.

• Strong mechanical and electrical aptitude.

• Excellent customer service and communication skills.

• Ability to troubleshoot and think independently.

• Basic computer skills are required.

• Knowledge of basic networking highly preferred.

• High School Diploma or G.E.D. equivalent a minimum. Associate or Bachelor’s Degree in Electronics, Computer, or similar is preferred.

• Ability to lift and carry 50 pounds. Pull, lift, reach and transport parts, equipment, and boxes.

• Must be able to maintain a professional appearance and attitude.

• Must be able to pass background check and drug screening.

• Must have a valid driver’s license.

Benefits:

• Cell Phone Allowance

• Full Benefit Package Available including 401K

• PTO

• 8 Paid Holidays