Field Service Technician (Level 1)

 

An entry-level skilled position with a focus on training and skill development. Position is responsible for installation, set up, repair and ongoing maintenance of vending, cooling and/or fountain equipment at customer accounts. Diagnoses equipment problems, uses judgment to determine how to best repair or replace. Position works independently and has frequent customer contact. Must pass Pepsi Pro certification within required timeframe.
May require lifting, carrying, pulling and/or moving between 20 and 45 pounds repeatedly over workday Requires kneeling, squatting, crouching, crawling and bending when making repairs, often in low places. Position may require moving vending machines weighing 800-1200 pounds.
PRIMARY ACCOUNTABILITIES:
* Repair and perform preventative maintenance on marketing equipment
* Unload and reload with products as necessary

* Educate customers on basic equipment repair and upkeep procedures
* Install equipment by making holes and route lines to connect products to dispensing unit, connecting water and gas supply and finding drains for units with ice. For box syrup, build racks and connect lines
* Fill installed equipment and adjust to proper mixture
* Drive to location, evaluate situation and perform necessary work (may include plumbing, electricity, refrigeration, carpentry)
* Collect accurate and complete equipment and customer information
* Remove old parts and replace with new parts
* Maintain parts inventory on service truck
* Establish positive relationship with contacts at service calls
* After each call, complete documentation on e-pad
* Transport miscellaneous items (e.g., compressors for repair/scrap, cardboard for recycle, etc.)
* Follow all safety requirements, regulations, and processes
* Follow all driving rules and regulations when operating company vehicle
* Complete of all job role training modules ( Pepsi Pro training)
* Build competence and skill in diagnosis and repair of beverage industry equipment
* Regular, reliable, predictable attendance

* 18 years or older

* 21 years or older if CDL Required

* Valid CDL license (if required)

* Pass DOT Physical and DOT Road-test if required

* Adhere to DOT Regulations

 

* Working with mechanical systems (e.g., knowing mechanical concepts, troubleshooting and repairing appliances, performing basic household repair in plumbing, circuits, fuses, and electrical components, operating hand tools and power tools, etc.)

* Serving customers (e.g., resolving customer issues, ensuring appropriate communication with store managers, following up on customer requests, etc.)

* Working with basic refrigeration systems (e.g., understanding refrigeration cycle, Freon, compressors, evaporators, condensers, etc.)

* Working with electrical systems (e.g., understanding flow, wiring, outlets, etc.)

* Working with plumbing (e.g., working with drains, water supply, ice makers, shut-off valves, sweating copper, filtration systems, etc.)

* Equipment installation (e.g., HVAC, refrigeration, auto, copiers, fountain products, etc.)

Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance.