Address
SalaryImprove business and family comfort, protection and productivity
Support the on-site installation, servicing and repair processes of complex equipment and systems. You typically work under direct supervision and may work without supervision. You will follow detailed work instruction and escalate any discrepancies in customer requirements, blue prints, or work instructions. You will identify, escalate, and explore opportunities to improve the installation or repair procedures. You will escalate any administrative difficulties relating to delivery and installation of proper equipment. You will support the training of the customer on proper usage for complex systems.
Key Responsibilities
- Inspect for Quality
- Install or Repair per Work Order
- Escalate Issues
- Provide Customer Support
- Can independently troubleshoot and repair complex issues
- Can program 2-3 responsibilities at an expert level
- Perform complex system back-ups and install appropriate updates and patches
- Build quotes, sell and attend necessary business meetings with customers
- Program EBI's at an expert level
- Understand and apply knowledge of virtual machines, system imaging, and networking to serve the needs of customers for complex issues (may need to possess certifications)
- Oversee the technical work for high profile clients
- Complete required documentation for work performed or other contractual obligations
- Proper use of safety PPE
- Security and other clearances as required by customer
YOU MUST HAVE
- High School Diploma or GED.
- 4+ years of experience in related field
- Ability to work independently
- Ability to travel throughout the service area
- Valid Driver's License and driving record acceptable to Honeywell
WE VALUE
- 7+ years of experience is a plus
- BACnet, LonWorks, experience is preferred but not required
- Technical training
- Strategic Mindset
- Previous industry experience
- Previous technical/installation experience
- Previous customer service experience
- Good written and oral communication
- Ability to follow instructions
- Bachelor degree or technical/professional certificate
Additional Information
- JOB ID: HRD225882
- Category: Customer Experience
- Location: 4603 Stahl Rd,San Antonio,Texas,78217,United States
- Nonexempt
- Due to US export control laws, must be a US citizen, permanent resident or have protected status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
