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Form of workJob Description
The Field Service Technician I is responsible for the service, installation, conversion, upgrade and preventative maintenance of all AGS gaming equipment. This is an entry-level position and does not work standard, set hours as work activities may occur throughout a 24-hour day, 7 days a week, including holidays. This position reports to the Regional Service Manager or Field Service Supervisor.
- Performs preventative maintenance and general maintenance on AGS gaming equipment.
- Completes all reports and paperwork in a timely manner.
- Performs technical procedures on both slot machine and table game equipment.
- Troubleshoots and repairs service incidents in a timely manner and escalates as necessary.
- Keeps parts inventory current.
- Participates in a weekly on-call rotation with other technicians in territory.
- Provides “best in the business” customer service.
- Adheres to all safety guidelines during work hours, as set forth by AGS.
Skills/Requirements:
- High School diploma or GED required.
- Must be at least 21 years’ old.
- Current driver’s license and vehicle insurance is mandatory.
- Entry level, gaming experience is not necessary, but is a plus.
- Must have 2 years’ experience in electronics and/or computer networking.
- Requirement to obtain licensing approval by tribal and/or state gaming regulators.
- Basic computer skills required; May need to use all tools from Microsoft Office suite (primarily Word, Excel, Outlook).
- Understands basic AC/DC electronics.
- Basic understanding of computer networking.
- Sound problem-solving skills, organizational skills and attention to detail.
- Positive attitude, teamwork mentality.
- A flexible schedule may be required, with the ability to work early mornings, nights, weekends, and holidays as needed.
About AGS, LLC:
Headquartered in Las Vegas with offices and employees around the world, AGS (NYSE: AGS) is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, but our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners.AGS’ award-winning employee culture is unmatched among gaming equipment suppliers. The Company has won numerous awards for its employee experience, including being named four years in a row (2020, 2019, 2018, 2017) to the prestigious ‘Best and Brightest Companies to Work For in the Nation® and ‘Atlanta’s Best and Brightest Companies to Work For®; winning ‘Top Workplaces Nevada’ and ‘Top Workplaces Atlanta’; and earning Glassdoor’s ‘Best Places to Work’ Employees’ Choice Award 2020 based on confidential, unsolicited employee reviews.
