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Form of workJob Description
Columbia Vehicle Group / Tomberlin is seeking a high-energy, driven individual for the role of Field Service Technician. Field Service Technician is a remote traveling position responsible for servicing our vehicles in the field as well as training Service Technicians to service our vehicles at our partner service centers and dealerships.
Job Responsibilities
- Promptly responding to all calls regarding technical and service issues relating to products.
- Maintaining a tracking log of all communications relevant to the proper response and resolution of all technical and service issues.
- Develop and execute a multi-tiered Technical and Service Training agenda.
- Work closely with Dealer Development Managers to schedule and conduct training sessions.
- Support the development of Technical and Service Training communications.
- Supporting the review, resolution, response and reporting of all Warranty issues relating to Dealer-submitted warranty claims.
- Staying current on all new and existing products.
- Supporting the development of new features, product enhancements and added value / cost saving product development initiatives.
- Working closely with the Operations team to help identify and implement improved processes and procedures in the Operations and Assembly functions.
- Any task assigned by a member of management.
Skill Requirements
- Attention to detail
- Active listening skills
- Superior problem solving skills
- Positive can-do attitude with a drive to exceed customer expectations
- Excellent verbal and written communication skills
- Ability to work in both a team and solo to complete objectives
- Flexible schedule with a desire to travel
- Hand tool knowledge
Education and Experience Requirements
- Associates degree or high is preferred.
- Previous work experience in a mechanical field is preferred.
- Must have a valid driver’s license (with a clean driving record)
Time Requirements
- Monday through Friday, 8AM to 5PM
- Some weekends
- Must have flexible schedule.
Compensation
- Salary: $42,000 - $48,000 based on experience
- Performance-based incentive compensation plan
Columbia Vehicle Group is a manufacturer of pure electric vehicles that are designed, built, and supported by a remarkable team of more than 200 employees. Each of the forty-plus models are designed to maximize the transportation experience of our customers in virtually any environment. These safe, dependable, and award-winning vehicles are marketed under our Tomberlin and Columba brands.
Tomberlin is America’s choice for the finest in upscale neighborhood electric vehicles and is recognized for great looks and features. When all the kids are aboard, nothing makes better family memories than Tomberlin. Columbia work vehicles are utilized by leading Fortune 500 teams around the world providing unrivaled performance in the movement of people and materials for business. When it counts the most, Columbia delivers.
Columbia Vehicle Group products are sold and serviced by more than 300 select dealers in the U.S., and by international distributors for our global customers. Remarkable life-cycle support is provided from our design, manufacturing, parts, and call-center facilities located in Wisconsin and Florida.
Columbia Vehicle Group is part of the Nordic Group of Companies, a family-owned management and manufacturing business headquartered in Baraboo, Wisconsin with manufacturing operations extending throughout the United States, Mexico, and Europe and includes Flambeau and Seats Incorporated, leaders in their respective industries. The Nordic Group believes a fiscally conservative approach to business and managed growth leads to long-term sustainability. These ideals as well as our founder’s core values of; family, integrity, leadership, teamwork, knowledge and excellence permeate our organization and day-to-day decisions.
Our product line’s heritage stretches back to 1946, making Columbia the most experienced manufacturer in its field, and has been cared for by such well-known brands as Westinghouse and Harley Davidson. Today CVG is comprised of two brands, with Columbia representing world class industrial and commercial vehicles and Tomberlin bringing leading innovations to the retail market
Tomberlin is America’s choice for the finest in upscale neighborhood electric vehicles and is recognized for great looks and features. When all the kids are aboard, nothing makes better family memories than Tomberlin. Columbia work vehicles are utilized by leading Fortune 500 teams around the world providing unrivaled performance in the movement of people and materials for business. When it counts the most, Columbia delivers.
Columbia Vehicle Group products are sold and serviced by more than 300 select dealers in the U.S., and by international distributors for our global customers. Remarkable life-cycle support is provided from our design, manufacturing, parts, and call-center facilities located in Wisconsin and Florida.
Columbia Vehicle Group is part of the Nordic Group of Companies, a family-owned management and manufacturing business headquartered in Baraboo, Wisconsin with manufacturing operations extending throughout the United States, Mexico, and Europe and includes Flambeau and Seats Incorporated, leaders in their respective industries. The Nordic Group believes a fiscally conservative approach to business and managed growth leads to long-term sustainability. These ideals as well as our founder’s core values of; family, integrity, leadership, teamwork, knowledge and excellence permeate our organization and day-to-day decisions.
Our product line’s heritage stretches back to 1946, making Columbia the most experienced manufacturer in its field, and has been cared for by such well-known brands as Westinghouse and Harley Davidson. Today CVG is comprised of two brands, with Columbia representing world class industrial and commercial vehicles and Tomberlin bringing leading innovations to the retail market
