Field Service Technician- Beaumont

EGW is a distributor serving the natural gas, underground utility, waterworks, and plumbing industries. Our vision is to not only be a supplier of quality products and services to these industries but also to focus on solving the various problems our customers encounter in their respective sectors. EGW’s goal is to be a solutions provider for the entire underground utility industry. Throughout the years, we have kept our commitment to providing the highest quality products, superior customer service, integrity & professionalism in all aspects of business, while consistently supporting our team members and local community.

We are dedicated to understanding the needs of our team members, clients, and community. EGW’s goal is to attract and develop driven individuals who possess character, professionalism, and morality with a focus on service and support. We provide health benefits and rewards programs to our team members in accordance with our Core Values.

Solving Problems – Making Connections – Serving Others

Our Core Values are the tools we use and the behaviors we exhibit as of EGW Utilities. They describe how we work together to achieve the special culture we are developing and how we view our responsibility to each other and the communities where we live and work.

The Service Technician is responsible for the installation/replacement, inspection, and operation of gas meters for Field Service operations. Other duties include, but not limited to, complying with all safety and regulatory requirements, obtaining, and maintaining Operator Qualification certifications and compliance, and using and maintaining all provided tools. The Service Technician builds and maintains strong working relationships with our customers, their team and their management team. The Service Technician will help solve problems, make connections, and serve others in this role. They assist team members and their supervisor to improve and/or maintain “superior customer service. Additionally, they work closely with the Field Service department to promote and inspire Extra Mile thinking and performance, companywide. The Service Technician possesses character, professionalism, humility, and morality with a focus on service and support.

· Must maintain any other required OQs and classroom training or certifications.

o Lives by the Golden Rule – “do unto others as you would have them do unto you”

o Servant Leader – desires to serve and help others first through identifying and meeting the needs of colleagues, customers, and communities vs. meeting one’s own needs

o Exhibits Integrity – the quality of being honest and having strong moral principles

o Humility - having or showing a modest or low estimate of one's own importance

o Improver – highly motivated to solve problems and improve processes/systems due to a mentality of always looking for a better way to do something

o People Smart - exhibits common sense, good judgment and intuition about people and knows what is happening in a group situation and how to deal with others in the most effective way

o Excellent Communicator – Has strong verbal and written communications skills to convey information in a clear and concise manner that is easy for others to quickly understand.

o Self-Starter – Creates ideas and follows through without prodding, balanced with judgment and knowing when and how to ask for assistance and counsel.

o Continuous Learner – A passion for continuous learning and the self-motivation to read, take courses, talk to people, and perform other activities to improve one’s self.

o Time Management - Managing one's own time and the time of others.

o Detail Orientation –A strong awareness to achieve thoroughness and accuracy when accomplishing a task through concern for all the areas involved.

o Organization- Encompasses capabilities that help to plan, prioritize, and achieve goals. All the while, possessing the ability to multi-task by balancing competing demands for time and energy.

o Collaborator -Ability to work effectively with others to solve problems and work toward shared goals.

This role has no supervisory responsibilities.

· Environment will be inside and outside conditions in all types of weather and may be exposed to extremes of climate and temperatures, high noise levels and rough terrain.

· Exposure to heat, cold, fumes, dust, noise, and water.

· Must be willing to work extended hours.

· Ability to adjust to inclement weather changes.

· Works as an individual contributor and/or as member of a team.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk, hear, and have a strong sense of smell. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, grasping, reaching, twisting, turning, lifting, all day. This position requires the ability to walk and stand for long periods of time. The employee must frequently lift and move tools, equipment, and materials up to and 60 pounds. Specific vision (corrected or uncorrected) abilities required by this job include close vision, distance vision, color vision, peripheral vision, field and depth perception and ability to adjust focus. This position requires a strong sense of smell.

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m., 40 hours per week. Hours may vary according to needs of Field Service work.

Non-Exempt

Intermittent travel within or outside the Greer / Greenville SC area and the DFW TX Metro area.

EGW headquarters, 1406 Hutton Drive, Carrollton, TX

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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

· High School Diploma or equivalent

· Experience working with gas utilities or related field

· Experience with Operator Qualification training and certification