Field Service Technician

Job Title:Field Service Technician

Department: Operations

Reports To: Operations Manager

FLSA Status: Full-time Non-exempt

Prepared Date: August 2023

For the purposes of this document, references to equipment, machines, and systems includes all machine systems supplied by Point Five Packaging, including third party systems supplied by Point Five and when applicable third party equipment that may be running consumable products supplied by Point Five.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following:

· Familiarize oneself with all Point Five machinery and new technology.

· Conduct final assurance procedure on all sold and demo machines at the Point Five production facilities and ensure they meet sales specifications prior to shipment.

· Participate in and conduct customer factory acceptance tests.

· Review and prepare customer user manuals, parts lists, and engineering documentation for accuracy and comprehension prior to machine shipment.

· Install, service, repair, and maintain Point Five machines and systems of various models, including third party brands sold and supplied by Point Five.

· Troubleshoot, identify root causes, and solve operational issues associated with Point Five machinery and third party machinery supplied by Point Five at customer locations.

· Train customers and other appropriate personnel in the field and in-house staff on proper setup, operation, maintenance and repair of Point Five equipment.

· Perform mechanical and electrical modifications asdirected by Point Five Engineering Groups.

· Submit written reports on machine and system installations, warranty repairs, overall performance levels, problems, and product improvement or enhancement opportunities to Arpac personnel on a timely basis. Submit clear and measurable statements on machine performance, and clear punch lists of open issues.

· Communicate daily with Technical Service office to ensure that the Service Planner and Point Five Management is aware of delays, expected completion of job, and other problems or issues that may arise. Escalate issues or concerns to Operations Manager or others, as necessary.

· Interface with Point Five sales group and internal Point Five personnel in a professional and productive manner.

· At all times represent Point Five with highest levels of professionalism and integrity while interfacing with customers, distributors, and suppliers.

· Build strong customer relationships to help achieve the highest levels of customer satisfaction.

· Treat each customer interaction as an opportunity to promote and sell Point Five After Market parts, retrofits, and services. Generate additional Point Five revenue through sales of After Market goods and services.

· Submit accurate and timely expense and time reports. All time and expense reports must be submitted no later than seven days past the end of the week currently being reported, or the end of the month, whichever comes first. Expenses submitted more than thirty days past the receipt date will not be reimbursed.

· Travel extensively both domestically and internationally as required. Periodically perform technical support, final assurance, or other assigned duties at Point Five’s facility.

· Other duties may be assigned.

Technicians are responsible for maintaining their own set of tools. Computer and cell phone resources will be supplied by Point Five but it will be the responsibility of the Field Service Technician to take care of the equipment and to maintain it in good working order.

REQUIREMENTS

Position requires extensive travel, including some weekends, and possible after hours phone support. Position requires periodic assignments at Arpac’s facility as required. Individual must be at least 21 years of age, with an excellent credit rating and driving record, a valid driver's license, a reliable vehicle and a U.S. passport.

EDUCATION and/or EXPERIENCE

Minimum of high school diploma and five years experience repairing and troubleshooting packaging equipment specifically in the food industry.

Familiarity with the food industry and all relative regulations such as USDA, FDA, HAACP, SQF and any other industry guidelines.

Experience must include extensive electrical and mechanical knowledge.

AAS or BS in Mechtronics, EE, EET, EECS or Industrial Electronics is highly desired.

Travel experience helpful.

SKILLS

Solid knowledge of mechanical, electrical, and pneumatic components and their interaction.

Ability to competently disassemble and reassemble complex mechanisms

Strong communication skills, both written and oral.

PLC programming capabilities are highly desired.

HMI programming capabilities are a strong advantage.

Familiarity with servo systems, particularly OMRON, is a strong advantage.

Familiarity with food industry guidelines and regulations

Spanish and/or Italian fluency is a plus.

ATTRIBUTES

Individual must be highly motivated, professional and self-disciplined. Ability to learn quickly, work independently, and have a positive attitude is essential. Solid work history and attendance record required. Must be dependable, punctual, and be able to meet prearranged schedules.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is often exposed to long periods in refrigerated environments of 40 degrees F or less, which are common in the food industry. In addition the employee will occasionally be required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 100 pounds.

WORK ENVIRONMENT

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The noise level in the work environment is usually moderate.