Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Completes training classes successfully and effective servicing of machines in their territory
- Requests assistance when necessary to meet customer demands and for preventing in-completes from occurring
- Develops territory and inventory management skills with assistance to provide cost effective use of parts
- Follows proper call-closing procedures
- Shows measurable progress in technical abilities, diagnosing and troubleshooting techniques and productivity
- Other duties as assigned
STANDARD REQUIREMENTS
- When servicing a territory where driving is necessary will be required to operate a motor vehicle, have a valid driver’s license and show proof of insurance
- Maintains an up-to-date file of service manuals, part books and other service literature using the issued laptop and develops familiarity with contents
- Maintains tool kit, supplies, and accurate inventory for assigned territory
- Maintains the benchmarks for first call effectiveness, average calls per day, incompletes and proper use of part and inventory stock
- Maintains effective relationships with customers and fellow employees
- Provides sales support as required (i.e. advising sales on problems accounts, service leads)
- Completes all customer paperwork and expense reports accurately and timely
- Must follow the policies and procedures set forth by IMAGETEC L. P.
Full Benefits package offered including medical, dental, vision, 401k, paid vacation/sick time, bonus potential and performance recognition.
IMAGETEC LP is an equal opportunity employer.