Field Service Technician

Zions Bancorporation's Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today.

We are looking for an experienced IT Field Service Technician to support our new Zions Technology Center, operational offices and branch locations across the Salt Lake valley. 

The Technology Reliability Engineering and Operations (TREO) organization is a key information technology group supporting our valued internal and external customers. TREO aligns up through the Chief Technology Officer and provides IT services such as hosting, security operations, application, voice, business intelligence infrastructure, collaboration services, and end user support. We focus on both operating and innovating our services to ensure continuous efficiency and modernization. Our team is comprised of both full-time employees and contingent workers spread across 15+ states and three countries. Come join other professionals in some of the most important work taking place in banking!

The Field Service Technician duties will include:

• Supporting the Information Technology Department with installing, administering and maintaining the infrastructure of desktops, laptops and other hardware
• Installation, setup, and maintenance of workstations to include workstation hardware components, base operating systems, networking, software environments
• Assisting with troubleshooting workstation, application and environmental problems
• Supporting server systems from an operating system and shared services perspective
• Assisting systems administrative team members in providing overall environment support
• Making recommendations on areas of improvement
• Provide quality analysis and subject matter expertise
• Assisting internal resources to provide the best possible administrative support
• Contributing to team efforts by accomplishing related results in corporative and supportive manner

Technical Skills and Qualifications:

• Requires High School diploma or equivalent and at least 1+ years' experience with computers, networks, computer software and hardware in a Field Services, or related IT support role.
• This position will require travel throughout the Salt Lake Valley. Candidates must show proof of a valid and acceptable driving record. Travel will be necessary to service our remote branches in and outside of the Salt Lake valley with personal vehicle.
• Proficient knowledge of application software, networks, PCs LANs, and terminals
• Experience with Audi/Video troubleshooting a plus.
• Enterprise networking, hardware, and server experience highly preferred
• N+ certification is a plus, not required
• Leadership, QA, or related experience within the field
• Ability to troubleshoot problems and make appropriate corrections and/or recommendations
• Must be able to meet deadlines and work with customers on a daily basis
• Broad application of principles, theories, and concepts in applicable discipline
• Some overtime may be necessary on an "as needed" basis

A combination of education and experience may meet job requirements.

Location: This position may be located at the Zions Bank Building in the heart of downtown Salt Lake City or at the Zions Technology Center in Midvale, UT. We have a hybrid schedule of 4 days in the office and 1 day at home if you are within the Salt Lake area.

Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.

Benefits: 

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products