Field Service Technician

18th December, 2023
Field Service Technician #979086
Job Description:

• Routine problem solving of technical issues including the communication of product operations, functions with some significant elements.
• Significant elements might include customer satisfaction and equitable solutions, and ensuring training needs are met.
• Some troubleshooting and testing require to determine root causes of technical issues.

Education/ Experience requirement:

• Bachelors in technical field and ~2 years of experience (A+/ N+ certification)

Travel:

• Must be willing to travel between locations in the New York and potential travel to Canada.

Key Accountabilities:
75%

• Visits customer sites to resolve technical issues as required.
• Assists in the resolution of issues and participates in team resolution of non-routine or significant issues.
• Tests equipment and software changes remotely or at customer sites.
• Reports equipment quality, or programming issues to management teams.
• Prepares required sections of work orders, check lists, documentation, records progress, status, and resolution solutions.

10%

• Trains new customers on basic operation and maintenance of equipment.
• Ensures the design and delivery of technical training meets the needs of customers.
• Continuously improves training materials and delivery.
• Provides feedback on equipment operation to management team.

10%

• Keeps up to date on changing product technology through the review of technical and service manuals, making internet inquiries, and participates in required training.

5%

• Ensures equipment required for service or preventative maintenance are in good repair and are stored safely.
• Requests new equipment when lost or worn.
• Requests defective or worn equipment to be scrapped and prepares required documentation.
• Maintains equipment logs as necessary.

Additional Information:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is a financially strong, privately held company that is 100% consultant and client focused, operating in nearly half of the states in the U.S., Europe and India.
We've differentiated ourselves by being fast, flexible,creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, and 2022!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
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