Field Service Technician

Meet our US Team

INTEGRA Biosciences is a leading manufacturer and supplier of high-quality liquid handling, automation products, and media preparation equipment. We are seeking a Field Service Representative to provide in-Field Service for a range of INTEGRA products, with a focus on INTEGRA’s MEDIACLAVE/MEDIAJET, VIAFLO 96/384, ASSIST Plus, VIAFILL, WELLJET, & ASSIST. The role also involves working from the back office to manage various administrative tasks when no in-Field Service assignments are scheduled.

Responsibilities

• Travel to customer sites to diagnose and repair equipment malfunctions, including troubleshooting mechanical, electrical, and software issues. This may involve replacing faulty components, adjusting settings, and conducting functional tests to ensure the equipment's proper operation.
• Conduct routine maintenance tasks to proactively address potential issues and extend the lifespan of the equipment. This may include cleaning, lubricating, and inspecting components, as well as replacing worn or outdated parts.
• Ensure that the customer's equipment is calibrated to meet industry standards and specifications. Perform precise adjustments and testing to maintain accuracy and reliability.
• Maintain clear and effective communication with customers before, during, and after service visits. Explain the nature of the work, answer questions, and provide recommendations for optimizing equipment performance.
• Analyze and identify complex technical problems, both hardware and software-related, and implement effective solutions to ensure minimal downtime.
• Accurately record all service-related activities, including equipment status, parts used, and service time, using INTEGRA's ERP system (SAP/Salesforce).

• Previous technical training & experience preferred.
• Proficiency in troubleshooting, repairing, and maintaining equipment. Familiarity with the Life Science industry is a plus.
• Strong communication skills, both written and verbal.
• Commitment to outstanding customer service.
• Competency in Microsoft Office and experience working in an ERP system.
• Flexible to handle both in-Field Service and office-based tasks.
• Willingness and ability to travel for service appointments, with a valid driver's license.
• Maintain a professional appearance and demeanor.
• Ability to work independently and make decisions.

We are looking for a dedicated team member who is committed to delivering exceptional service and ensuring our customers' needs are met promptly and professionally. If you're a problem-solver and have a strong technical background, we encourage you to apply.

Benefits

INTEGRA strongly believes in work-life balance, and we offer three weeks of vacation, one week of PTO, and 10 holidays per year. Besides that, Integra provides an excellent benefits package for medical, dental, vision, life, short & long-term disability insurance, 401(k) plan, FSA, Volunteer Time Off, Tuition Reimbursements, and much more.

To learn about our Switzerland and US offices, check our about us page

To learn about our culture and other fun activities, check out Integra's culture by clicking on it

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise the job description at any time. The employee must be able to perform the primary functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the primary functions of their job, absent undue hardship.

INTEGRA Biosciences US is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, gender, national origin, disability, protected Veteran status, uniform service, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law.