Field Service Technician

Hiring Immediately

Cream City Stateline Scale is a family owned business with locations in Loves Park, IL and Lake Mills, WI. Field Service Technicians are the life blood of a service focused business, and work independently onsite at customer locations in the stateline area such as Rockford, Belvidere, Janesville and Beloit. Whether it's a brewery, manufacturer, grain silo or quarry - no day is ever the same twice!

Our work environment includes:

• Casual work attire
• On-the-job training
• Company perks

Cream City Scale is looking for well-qualified Field Service Technicians to join our team. The successful candidate will be responsible for providing on-site service and support to customers, troubleshooting and repairing equipment, and responding to customer inquiries. This position requires excellent problem-solving skills, strong communication abilities, and the ability to work independently in a fast-paced environment. The ideal candidate will demonstrate a commitment to providing excellent customer service and is not afraid to work hard to build a solid career.

Responsibilities:

• Troubleshoot and diagnose technical issues with weighing equipment.
• Perform maintenance and repairs on customer equipment.
• Keep accurate records of customer interactions and service calls.
• Adhere to state requirements governing scale calibration and repair.
• Provide timely feedback to customers on the status of their service requests.
• Maintain a safe working environment.

Job Requirements:

• Must possess a valid driver's license with a clean driving record, CDL a plus.
• Able to lift 75 lbs. weights on a repetitive basis
• Must pass a pre-employment DOT physical and drug test
• Prior Field Service industry job experience a plus
• Technicians are required to pass state licensing exams within 6 months of hire. Extensive training and training materials provided.

Cream City Scale offers a competitive salary and benefit package.

Applicants with diverse backgrounds, experiences, ability and perspectives are encouraged to apply. AA/EEO Employer

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Overtime

Work setting:

• Construction site
• In-person
• Outdoor work
• Warehouse

Work Location: In person