Field Service Technician

Job Summary

This individual will be the monthly face to our customer. You will build a relationship with key contacts, informing them of your service plans/timing. Install and service multiple Microbial Dosing Units (MDUs) in municipal sewer collection systems in designated municipalities in primarily Texas. (Please go to our web site: https://www.in-pipe.com/our-service-what-we-do). You will also be required to travel to Oklahoma periodically to service those accounts as well. In addition to managing all on-site installation, repair, maintenance, and testing of equipment, the person must be able to diagnose errors and technical problems and determine proper repair procedures.

We are looking for a self-starter to deliver an ongoing excellent customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

This is a full time position, with full benefits, a company truck, laptop, and cell phone. Travel is required, and on occasion, Monday through Friday in a given week.

Responsibilities and Duties

• Provide service and customer support during monthly field visits and on as-needed installations or emergency dispatches
• Manage all on-site installation, repair, maintenance and test tasks for assigned customers
• Diagnose errors or technical problems and determine proper solutions
• Record, compile, and report field information and data to support project performance and sustainability.
• Cooperate with technical team and share information with In-Pipe
• Comprehend customer requirements and make appropriate recommendations
• Build positive relationships with customers

Qualifications and Skills

• Proven Field Service experience, ideally with municipal/city utilities
• Ability to troubleshoot, test, repair and service basic equipment
• English literacy
• Ability to complete work within specific timelines
• While not required, familiarity with wastewater collection systems and treatment plant operations is a definite plus
• Technical aptitude is required, an associate’s degree or certification a plus
• Competency with computer skills, hand tools, and oral and written communication
• MS proficient (Outlook, Word, Excel)
• Clean driving record, and a focus on safety first.
• Friendly and customer focused
• Must be able to work outdoors in all types of weather conditions
• Must be able to walk, bend, and lift up to 75 pounds
• PVC Pipe fitting knowledge is a plus, but not required

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Travel requirement:

• Up to 50% travel

Education:

• High school or equivalent (Required)

Experience:

• Field service: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: On the road