Field Service Supervisor - Fayetteville Service Area

Design solutions to drive safe living and quality of life
As a Field Service Supervisor you will apply your leadership skills to improve team performance. You will ensure engagement in new opportunities for market penetration, team deployment, and sales growth. You will liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities. You will drive and improve metric reporting procedures and own financial metrics, targets and budgets. You will lead quick and effective closure of any improvement opportunities. You will define team expectations and communicate those to stakeholder. You will act as mentor to train and develop future managers.
KEY RESPONSIBILITIES:

• Provide value-added performance results and a high level ofresponsiveness to various service operations and maintenance. Managing andsupervising Technicians and Pipe Fitters in fields of Building ManagementSystems (BMS),
• Fire Alarm Systems, Electrical equipment and Mechanical Systems.
• Oversee daily operations of Field Service Professionals onFort Liberty , North Carolina sites assuring safety and customer satisfactionworking closely with the Fort Liberty Central Plant Operations Team and Fire Alarm base contractor.
• Assure accurate and in-depth documentation of servicesprovided to customers. Schedule daily work assignments for technicians andmechanics and oversee their work.
• Order required materials and subcontract support for theservice team.
• Forecast monthly service costs and closely track financialperformance.
• Implement continuous improvement opportunities foroperational and financial performance.

YOU MUST HAVE:

• High School Diploma/GED.
• 2 years experience with supervising a team of Field Servicepersonnel.
• 2 years experience leading a team, mentoring, employeerecognition.
• 2 years experience installing, servicing, maintaining Honeywellfire alarm systems and components, to include estimating time and materials,planning and coordinating jobs and ordering parts and materials to completejobs.

WE VALUE:

• Advanced degree.
• Must be able to clearly communicate directions andperformance feedback to direct reports; provide mentoring and guidance whereneeded and reward outstanding performances.
• Previous industry experience.
• Excellent communication skills.
• Demonstrated ability to influence at varying levels acrossthe organization.
• Demonstrated ability to operate independently.
• Ability to use experience to appropriately apply theestablished standards.
• Demonstrated ability to effectively manage a team.
• Previous customer service experience.

Additional Information

• Category: Customer Experience
• Location: 140 Southcenter Ct Ste 300, Morrisville, NC 27560 USA
• Exempt

Global (ALL)