Field Service Specialist

Summary

Responsible for managing and maintaining customer relationships. Responsible for customer service requests and requirements as well as acquiring new business opportunities. Also responsible for performing mechanical duties, testing and inspections as required on equipment in the SMS Valparaiso workshop and/or at a vendor facility.

Who we are

At SMS group, our people are our greatest asset. We offer an entrepreneurial environment that promotes a culture of innovation, growth, and inclusion. We offer company events, activities, and opportunities to participate in charitable initiatives that benefit the communities where we are located.

www.sms-group.us

What you'll do

• Visit customers regularly for sales and service calls, ensuring that customers in designated sales areas are visited with a view to selling them SMS products and services
• Identify customer needs and resources
• Assist and solve customer’s problems / issues and liaison with SMS group divisions including plant personnel and management
• Make presentations to customers for new company technology / equipment to ensure they are aware of the latest solutions available from SMS group
• Responsible for initial customer contact, and receiving and expediting RFQ’s for proposal
• Customer follow up includes follow up of: quoting, order placement, job completion and delivery
• Perform mechanical duties on equipment as instructed, in accordance with QA, and health/safety requirements
• Disassemble, assemble and test equipment in the SMS Valparaiso workshop and/or vendor facilities
• Perform fabrication of lightweight apparatus and/or structures used in the maintenance of equipment
• Interface with project management, engineers, technical personnel and other staff as needed to complete projects
• Provide any additional support where needed
• Perform housekeeping and maintenance activities as required

What you'll need

• A minimum of three years of related experience and/or training, or equivalent combination of education and experience
• Ability to calculate figures and amounts · Must be able to read prints / drawings
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of the organization
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Knowledge of electrical, mechanical, hydraulic, pneumatic & piping systems
• Knowledge of disassembly, assembly, machining and fabrication methods including MIG, SMAW & TIG welding practices
• Knowledge of overhead crane, lift trucks and maintenance including hoisting and rigging techniques
• Frequent travel within the North American region (USA, Canada, Mexico)
• Computer skills preferred: Microsoft Word / word processing software, Microsoft Outlook
• Must have a valid driver’s license
• Valid passport is desired

What we offer

Competitive compensation, medical/dental/vision coverage, paid vacation, paid holiday time, 401k with a company match, training, a tuition reimbursement program and more!

What we do

SMS group is the leading partner in the world of metals. We are an original equipment supplier offering comprehensive maintenance and spare part services for metals production, continuous casting and rolling (flat and long products), tubes, welded pipes, forging, non-ferrous technology, and heat treatment plants - all from a single source.

SMS group Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, disability, veteran status, gender identity or other categories protected by law.