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Form of workMoog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.
The Moog Defense Sector is looking for a Field Service Representative/Technician in Huntsville, AL. You will be responsible for technical support and on-site repair/diagnostic activities at various remote locations including CONUS and OCONUS, working in potentially hazardous locations. You will train system end-users, industry partners, and customers on operation of equipment designed and developed by the Moog Defense Sector. When not in the field, you will perform technician duties in support of Moog Defense Sector programs to include, prototype builds, product assembly, integration, range testing, hardware test, troubleshooting, repair, user and installation manual development and other technical writing. You will act as the face of Moog to the end-users and provide customer feedback to Moog Program Managers and Engineers to facilitate product improvement and provide impeccable customer service.
This position will require up to 90% domestic and international travel ranging from a week to 6 months. Length of assignments vary depending on contract.
Here's what you'll be working on:
Assess and respond to product or system critical situations in a timely, professional manner
Diagnose complex technical problems, collect relevant diagnostic data, clearly communicate the issue to engineers and managers, and implement solutions
Train personnel in the operation of Moog hardware/systems for field operation.
Responsible for systems and components with hardware values ranging from $5K to $1.5M
Ability and willingness to travel/deploy to CONUS and OCONUS locations with minimum notice for extended periods
Perform field installations, maintenance, repairs, retrofits, and other service-related activities at customer's facilities/field locations
Inspect and verify completed field work to ensure operational and safety integrity of serviced equipment
Assist in the definition and procurement of appropriate spares, tools, and equipment to support anticipated field servicing requirements of Moog products
Inform Engineering and Management of potential performance, service life, misuse, and safety issues based on service history and field observations/customer feedback
Participates effectively in issue tracking and field experience information sharing
Represents the organization in providing solutions to difficult technical issues associated with specific products and processes
Here's what you will need to bring with you:
High School / GED
Previous experience working as a Field Service Rep (FSR) or Field Service Engineer (FSE)
Prior deployment experience working and living in austere environments/locations as a military member or defense contractor (culturally savvy)
US Military Training Certificate or equivalent Technical Trade School Diploma in at least one of the following areas- Aircraft Electrical, Avionics, Weapons or Sensor Systems, Remote Weapons Stations, UAS/UAV or Counter-UAS (c-UAS) Systems
Communication skills necessary to interface with a wide range of technical and non-technical customers at all organization levels
Refined interpretive, analytical, and diagnostic skills specific to systems involving electrical, mechanical, and computer interfaces.
Skills and/or knowledge in the use of various types of electronic and mechanical assembly, test, and measuring equipment/processes.
Ability to quickly develop a sound working knowledge of a Moog products and applications with minimal engineering documentation and short production run quantities and schedule constraints
Practical working knowledge of MS Word, Excel, PowerPoint, Outlook
Possess a valid US Driver License
Able to obtain a US Secret Clearance
It would be great if you also had:
Associate's or Bachelor's Degree
Former US Military Special Operations Experience
Previous experience working on a Technical Assistance Field Team (TAFT) as a US Military Member or contractor
Previous experience with medium caliber weapons, laser-guided rocket and missile systems, and crew-served weapons is a plus.
Here's what is in it for you:
Comprehensive medical, dental, and vision benefits on day one
Flexible planned vacation
401K, Retirement Savings Plan, profit share, and employee stock purchase options
Tuition reimbursement program up to $15K per year
Inclusive company culture
At Moog we work in an environment where people trust, respect, and encourage one another. We believe in our people, and it shows in everything we do. We invite you to become part of our continued success.
EOE/AA Minority/Sexual Orientation/Gender Identity/Female/Disability/Veteran
The base pay range for this opportunity is approximately $80,000 - $90,000 annually. The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual profit-sharing bonuses, employee stock purchase plan, an open paid time off policy, competitive 401K plan with enhanced matching program, and many region-specific benefits.
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