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Form of workJob Description
We are driven by a passion to design and manufacture the highest quality grid-scale power converters available. Rooted in this passion, we provide our customers with inverters and DC/DC converters from 250 kW to 6 MW. EPC’s products are designed 100% in-house in San Diego and manufactured in the USA. Power electronics are the core technology behind decarbonization. Power electronics are at the core of growth sectors such as renewable energy, energy storage, and electric vehicles, and are critical components in other well-established sectors.
What We Do:EPC is located in the center of a high-tech commercial park in Poway, CA to meet the demands of its rapidly growing customer base. We are focused on developing and manufacturing robust and reliable power conversion solutions to solve real-world customer problems, and doing it in a smaller, more powerful footprint than anything else available today. We enjoy what we do, and we encourage a creative, healthy, and highly collaborative environment. Our goal is to work together as a fun, creative, and professional team; learning from and encouraging one-another as we push the state of the art forward in power electronics.
The Role:A Field Service Representative serves as a technical and administrative representative for on-site and remote support customer equipment. In this role a Field Service Representative will complete customer service assignments including on-site and remote maintenance, troubleshooting, repairs, and commissioning activities on EPC Power conversion systems.
? Provide maintenance, commissioning, diagnostic troubleshooting, and repair services while working independently or in a dynamic team environment both on customer sites and remotely.
? Ensure all customer expectations are met or exceeded. Ensure all on-site activities are carried out in accordance with EPC Power’s recommendations and best practices.
? Must have basic knowledge of methods and experience in the maintenance and operation of various types of equipment associated with the utility grid.
? Accurately report and update all equipment histories. Coordinate changes as needed to ensure minimal equipment downtime. Ensure effective communication and reporting to immediate supervision and customers representatives.
? Solve problems with little to no supervision in a timely manner. Will be aware of procedures and options for identifying sources of information and technical advice.
? Will have sufficient product knowledge to troubleshoot, repair, and make minor controls adjustments on components and systems.
? Capable of reading applicable drawings and technical manuals.
? Work in a productive and collaborative manner to support the Engineering, Sales, and Manufacturing Teams.
? Ensure all work complies with customer and EPC Power safety policies and procedures. Ensures on-site safety by attending general safety, toolbox safety meetings, and all required safety trainings. Provides suggestions for safety improvements.
? Travel 25%-75%
? Other duties and responsibilities within the scope of position as needed or assigned
Requirements:? Bachelor’s degree in Engineering, Physics, or similar technical field or combination of experience and an applicable 2-year technical certificate.
? 3 years energy industry experience required.
? Ability to understand and comply with all customer and EPC Power safety policies.
? Experience commissioning multi-MW energy projects
? Experience with typical commercial and industrial electrical power (480Vac, 3p)
? Willing to travel domestically up to 75% of the time (typically 25%)
? Strong problem-solving and troubleshooting skills
? Ability to work well within a team and clearly communicate technical progress and challenges
? Experience with AutoCAD Electrical
? Familiar with typical commercial and industrial cabinet wiring, documentation, wiring harnesses
? Experience with NI/Labview, Python, MatLab/Simulink, and/or C programming
? Experience with CANBus and Modbus Communication
? Hands on lab skills, prototyping, testing, and cable harness fabrication
? Familiar with typical lab equipment including oscilloscopes, multimeters, soldering stations, signal generators, DAQ
Benefits:? 401(k) Matching
? Health Insurance
? Dental Insurance
? Vision Insurance
? Disability Insurance
? Employee Assistance Program
? Flexible Spending Account
? Life Insurance
? Paid Time Off
? Tuition Reimbursement
COVID-19 considerations:In order to ensure the safest environment possible for all team members during the COVID-19 pandemic, team members are provided hand sanitizer, gloves, face masks, alternative work schedules and whenever possible isolated work areas
EPC Power is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary: $73,000 – $90,000
