Field Service Representative - Commercial Bus Industry Exp

• Travel to customer’s location in the Greater Los Angeles region, not limited to travel throughout the United States.
• Partner with our customer to inspect new buses after delivery, and repair or make adjustments to address any and all issues as necessary.
• Work with customers to understand concerns about buses in-service of any age and facilitate investigation into root cause and development resolution plan
• Diagnose electrical and/or mechanical defects on buses and repair as needed
• Troubleshoot supplier issues and facilitate resolution
• Perform and Document failure analysis using field reports, photos and failed material analysis
• Act as liaison between customer and factory or resolution of difficult product issues
• Order ship short parts or broken/failed parts as needed to put bus in service
• Assist customers in ordering warranty or replacement parts as needed
• Recommend or authorize warranty repairs or policy adjustments as needed
• Provide driver and mechanic orientations for company buses
• Communicate plans with customer to resolve issues with repair process or field campaigns as required
• Assist or perform accident/fire investigations, and assist in or provide photos for investigation, as needed

About You

• Bachelor’s degree in Engineering, Business Administration or equivalent is preferred.
• Minimum 3 years of experience in the Commercial Bus Industry
• Ability to read blueprints and electrical schematics,
• Ability to mentor and train.
• Excellent project management skills.
• Excellent written and verbal communication skills
• Exceptional customer service skills
• Proven ability to use computer programs to diagnose bus systems preferred.
• Commercial Driver’s license with passenger endorsements.
• Lock Out Tag Out certification