Field Service Network Technician

About Us

Zoom Technology Arizona is a closed-access fiber network provider. We deploy Fiber-to-the-Home (FTTH) network infrastructure in specific neighborhoods and Fiber-to-the-Business (FTTB) nationwide. We construct, operate and maintain the fiber network infrastructure.

Our goal is to expand the business across the U.S., providing high-speed internet access and facilitating the digital transformation of underserved communities. We are a collaborative, creative and entrepreneurial team, building a vibrant and dynamic brand where people who want to make a difference can grow their careers. Our Core Values: Purpose, Integrity, Innovation, Connection.

Purpose of the Role

The Field Service Technicians is responsible for providing onsite/in-field technical support, troubleshooting network issues as well as ensuring the smooth operation of our customers’ network infrastructure. This role requires a strong understanding of networking principles, excellent communication skills, and the ability to work independently.

Responsibilities include:

• Respond promptly to customer request for onsite/in-field technical support, diagnose and resolve network-related issues.
• Collaborate with customers to understand their unique requirements, provide tailored solutions to meet their network needs.
• Conduct site surveys and assessments to identify potential network vulnerabilities and propose proactive solutions.
• Install, configure, and optimize network hardware, to include: routers, switches, firewalls, and wireless access points, ensure seamless integration with existing infrastructure.
• Collaborate with customers and internal teams to plan and execute network installations and upgrades.
• Testing and validation of newly installed or upgraded network components.
• Diagnose complex network problems by analyzing network traffic, logs, and configurations.
• Implement effective solutions for network issues, ensure minimal disruption to customers.
• Provide comprehensive root cause analysis reports and recommend preventive measures.
• Execute routine maintenance tasks, such as firmware updates, patch installations, and system backups, to ensure the ongoing health and stability of client networks.
• Maintain accurate and up-to-date documentation of network configurations, installations, and troubleshooting procedures.
• Create detailed reports on service activities to include: summary of onsite/in-field visits, resolutions implemented, and recommendations for network enhancements.
• Provide documentation and training on basic network troubleshooting and maintenance procedures.
• Act as a resource for customers, answer questions and provide ongoing support for network-related inquiries.
• Foster positive client relationships by delivering exceptional customer service and ensuring client satisfaction.
• Participate in regular team meetings and contribute to discussions on network trends, emerging technologies, and best practices.
• Mentor junior technicians and share expertise to enhance the overall skill set of the team.

Qualifications:

• An associate degree or equivalent in Information Technology, Networking, or a related field
• 3 – 5 years’ experience as a Network Technician or in a similar Field Services role
• Proven understanding of networking protocols, routing, and switching
• Demonstrated background with network hardware to include: Ciena, Nokia, or similar equipment
• Excellent problem-solving and analytical skills
• Strong interpersonal and communication skills
• Exceptional organization and coordination skills
• Ability to multi-task and effective problem resolution skills
• High level of professionalism
• Demonstrated punctual with good attendance

Additional Skills/Certifications:

• Experience in Telecommunications, Internet Service Provider or Wireless industry is a plus.
• Fluent in Spanish or other languages is a plus (multilingual or bilingual)
• Relevant certifications: CompTIA Network+, Cisco Certified Network Associate (CCNA), experience working with Ciena equipment, a plus.
• Understanding of GPON technology
• Valid driver's license and reliable transportation

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We offer competitive pay, comprehensive training and opportunities for career growth and development.

Job Type: Full-time

Schedule:

• Day shift
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Field service: 2 years (Required)
• Telecommunication: 3 years (Required)
• Service technician: 3 years (Required)
• Network support: 2 years (Required)

Ability to Commute:

• Phoenix, AZ 85004 (Required)

Work Location: In person