Field Service Manager

MB540: Field Service Manager
Location: Midlands with UK wide travel
Salary: £45,000 - £55,000 + Car/Car Allowance
Working Hours: 38.5 hours per week. Monday to Friday
Additional Company Benefits: Exceptional Career Development Opportunities, Enhanced Pension Contributions (4% contributions by both sides with the option to increase to 10% with matching employer contributions), Medical Expenses scheme, PPE provided, Vehicle.
Overview:
First Military Recruitment is proudly working in partnership with a fantastic manufacturing business who are looking to recruit a Field Service Manager on a permanent basis due to growth based near the Midlands with UK wide travel.
Duties and Responsibilities:
Management of the Field Engineers, equipment, and operational processes in relation to applicable regulations.
Monitor Field Engineer’s utilisation to ensure cost effective service operation and that the team is viewed as a Value-Added proposition.
Liaise with client representatives to ensure fulfilment of Service Level Agreements
Ensure the business profile is promoted with clients so that new business opportunities are identified and exploited.
Ensure all equipment is of the correct standard and installed safely.
Lead the Field Engineers in using safe working practices.
In conjunction with the appropriate Project Manager, manage designated contractor to ensure installations are installed on time and on budget.
Ensure projects are scoped out correctly and delivered safely in conjunction with the designated Project Manager, ensure all technical aspects are catered for.
Management of CMMS system and online service reports.
Utilise and manage CBM activities to prevent unplanned failures.
Effective asset management and criticality to be understood and full RCA to be completed following breakdowns.
Maintain technical knowledge as current and identify opportunities for deployment of new technologies.
Report department performance statistics into the Engineering Manager.
Financial responsibility of the field engineering maintenance budget.
Involvement in the fluid dosing 5-year capital plan.
Leadership and development of the maintenance team.
Strong cross functional ways of working across the operation and also central support functions.
Identify best practices and standardisation opportunities that can be shared across the field engineers as well as site maintenance functions.
Act as an escalation point in support of the engineer or in the event of a dispute with the client.
Management of 3rd party service provider, including service reviews and contract compliance.
Compliance with regulatory bodies in relation to H&S, Food Safety and Environmental.
Equipment installed in line with OEM recommendations.
Strong leadership and behaviours in relation to H&S.
Processes in place, trained out, and audited for maintenance activities i.e., contractor control, LOTO.
Robust PPM schedule in place and activities completed within the allocated timeslot.
Equipment reliability delivering the Production demand plan.
Daily, Weekly and Monthly visibility of departmental performance.
The maintenance budget, managed in line with finance controls and budget levels.
Strong 5-year CapEx plan in place aligned to the strategic direction of the site.
Strong development and succession plan in place within the maintenance team.
Working very closely and engaging with the site team and central support functions.
Skills and Qualifications:
Experience of leading, managing and developing a field-based team of engineers Essential.
Experience of controlling and managing a financial budget Essential.
Experience of operating as a 3rd party service provider capacity Essential.
Involvement in major projects Desirable.
Food manufacturing experience with a good understanding of hygienic equipment.
MB540: Field Service Manager
Location: Midlands with UK wide travel
Salary: £45,000 - £55,000 + Car/Car Allowance
Working Hours: 38.5 hours per week. Monday to Friday
Additional Company Benefits: Exceptional Career Development Opportunities, Enhanced Pension Contributions (4% contributions by both sides with the option to increase to 10% with matching employer contributions), Medical Expenses scheme, PPE provided, Vehicle