Field Service Engineer

At Medical Solutions, we’re people who care, helping people who care. No matter how you look at it, there’s a whole lot of care going on in our world and that’s just the way we like it.

What do we do? Medical Solutions is one of the nation’s largest providers of total workforce solutions in the healthcare industry, connecting nurses and allied health clinicians with hospitals and healthcare systems across the country and around the corner. Through our family of brands, we also serve a segment of clients outside of the healthcare space. And we’re the very best at what we do.

You’ll love our culture that’s filled with heart and soul. As a company and employer, we’re sincerely and unabashedly us. We lead as humans first and believe the unique qualities of each team member make us better together. We share a purpose for helping others and the drive to make a difference. And we offer endless opportunities for personal and professional growth, throughout your career.

At Medical Solutions, you’ll find a great place to work and a career home. We’ve received Best Places to Work awards, landed top industry awards, and received accolades for the impact we’ve made in business and within our community.

But the only way to really get to know us, is to join us. We think you’ll fit right in.

Field Service Engineer – Job Description

As a Field Service Engineer, this role is the go-to expert for on-site technical support, tackling challenges and fulfilling requests across a spectrum of areas, including software, hardware, networks, and diverse IT systems.  This role is pivotal to ensuring seamless operational functionality and client satisfaction. This role is an in-office position at our corporate headquarters.

• Provide hands-on support for Windows 10 operating systems, addressing any user issues, and ensuring seamless desktop functionality.
• Hands-on hardware break-fix specialist resolving technical issues through on-site troubleshooting and repair.
• Maintain and repair IT equipment through troubleshooting, re-imaging, and deploying new desktops and laptops.
• Troubleshoot, diagnose, and resolve complex application issues following standard operating procedures and using knowledgebase documentation.
• Ensure support incidents/requests are monitored, logged, tracked, and resolved appropriately within the ITSM software.
• Work daily with remote support tools troubleshooting a wide variety of issues with end-users.
• Participate in the development and maintenance of Service Delivery procedures and documentation.
• Manage and troubleshoot Office 365 applications, including Outlook, Word, Excel, and Teams.
• Actively contribute to project initiatives by engaging in team collaborations to define project scopes, meticulously document plans, and successfully execute tasks to bring projects to fruition.
• Provide occasional after-hours Service Delivery support during evening, night, and weekend shifts as needed.
• Provide support for corporate applications, addressing user queries and issues promptly.
• Update and maintain IT knowledge base. Ensure workflow and processes are documented and communicated.
• Work independently with minimal supervision.
• Other duties as assigned.

• A minimum of five years providing customer PC and application support.
• Experience providing on-site technical support and troubleshooting in a corporate environment
• Knowledge of computer hardware and common troubleshooting techniques.
• Demonstrated expertise working with Active Directory, Group Policy, and Microsoft OS (7 – 10).
• Expert in Microsoft technologies such as M365, Azure Active Directory.
• Experience supporting Microsoft O365 (exposure to Azure a plus).
• Thorough understanding of PC and application security in a Windows networked environment.
• Self-motivated with the ability to work in a fast-moving environment.
• Working knowledge of a range of diagnostic utilities.
• Exceptional written and oral communication skills.
• Ability to operate independently as well as influence across the technology organization.
• ITSM knowledge and experience.
• Ability to multi-task and adapt to changes quickly.
• Passionate commitment to providing unparalleled customer service.
• Proficiency with ITIL and/or ITSM principles.

Preferences:

• Staffing Industry experience.
• Medical field or terminology background.
• ITIL certification.
• Experience of utilizing knowledge management processes or tools.
• ServiceNow experience.

Expected Hours of Work:

• This is a full-time position. Days and core hours of work are Monday through Friday, 8:00am to 5:00pm. In-office coverage is expected during core business hours. 

Some of the benefits we offer…

• Insurance: Day 1 benefits (health, dental, vision, 401(k) + employer match after 6 months and 500 hours of employment and company-paid life insurance; short and long-term disability; supplemental life insurance for yourself, spouse & child(ren); and multiple voluntary benefits
• Remote work option – we’re where you are!
• Flexible PTO (PT-Oh!)
• Flexible schedules
• Award-winning training program
• Connectivity stipend
• Competitive compensation as part of our total rewards package
• Opportunity for additional/bonus compensation through individual and company performance targets determined by the Company at its discretion
• (8) paid Holidays
• Paid parental leave
• Employee Assistance Program (EAP)

Why us?

• We live our Values in all we do
• Commitment to diversity, equity, and inclusion
• Focus on total wellbeing
• Employee Experience Team that provides perks in-office and virtually
• Relaxed culture and casual dress (t-shirts and flip-flops welcome!)

Learn more about Medical Solutions and what it’s like to be part of our team. Check out our Careers website, https://www.thebestjobieverhad.com.

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